Assistant Manager - Warehouse Operations

Job Purpose:

To oversee and manage the inward logistics, return processing, packing operations, and related workflows, ensuring smooth inbound management, timely coordination with stakeholders, and achievement of operational KPIs.

Key Responsibilities:

• Inbound & Return Management
• Oversee daily inward shipments, goods receiving, and return processing.
• Ensure accuracy in verification, documentation, and storage of inbound materials.
• Coordinate with vendors, transporters, and internal teams for timely receipt and clearance.
• Sample Management
• Monitor receipt, allocation, and dispatch of product samples.
• Maintain proper records of sample requests and ensure timely deliveries.
• Customer & Inter-Department Coordination
• Act as a point of contact between inward/packing operations and other departments (Sales, Customer Support, Warehouse, etc.).
• Support customer-specific inward and return-related requirements.
• Team & Workflow Supervision
• Supervise packing and inward teams, ensuring adherence to SOPs.
• Allocate tasks, monitor workflow, and resolve process-related issues.
• Conduct training and support skill development of team members.
• Performance Monitoring & Reporting
• Track and monitor daily operational performance against defined KPIs.
• Prepare reports on inward status, return management, and packing efficiency.
• Recommend improvements for efficiency and cost optimization.
• WBG & RMA Tracking
• Maintain accurate records of WBG (Waybill Generation) and RMA (Return Material Authorization) activities.
• Ensure timely closure of open WBG and RMA cases.
• KPI Tracking & Reporting
• Track and report daily Inbound & Operations KPIs, including:
• Inward turnaround time
• Accuracy of inward documentation
• Packing productivity and error rate
• Return closure timelines
• Customer complaint resolution rate

Desired Skills & Competencies:

• Strong knowledge of inbound logistics, packing processes, and return management.
• Good understanding of warehouse management systems (WMS) and reporting tools.
• Excellent coordination, communication, and problem-solving skills.
• Ability to lead teams and drive operational excellence.
• Strong analytical and reporting skills.

Qualification & Experience:

• Graduate / Postgraduate in Supply Chain / Logistics / Operations Management.
• 4–6 years of experience in inbound, packing, or warehouse operations with at least 2 years in a supervisory role.

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person