Assistant Manager - Weddings & Social Events (Arabic Speaker)

POSITION SUMMARY

The Assistant Manager Events Planning is responsible for managing the full lifecycle of events, from post-contract handover to on-site execution and post-event follow-up. The role bridges sales, operations, and client relations by ensuring that all contracted events (trainings, conferences, groups, social events, gala dinners, and more) are delivered seamlessly.This position requires a dynamic professional who is equally comfortable on the operations floor, in front of a computer, and on the phone, ensuring every detail is captured, communicated, and executed. The Assistant Manager Events Planning acts as the main point of contact for clients after the Events Booking Centre (EBC) handover, coordinating rooming lists, event orders, schedules, and special requirements while maintaining strong communication with internal departments. Delivering flawless events that maximize guest satisfaction, revenue, and brand reputation is at the core of this role.

Policies and Procedures

• Maintain confidentiality and safeguard guest privacy and company assets.
• Ensure adherence to LSOPs related to contracts, payments, guarantees, and release policies.
• Uphold Marriott brand standards and professional appearance at all times.

Event Coordination

• Receive and manage handovers from the Events Booking Centre with signed contracts and event details.
• Prepare, review, and update rooming lists, Banquet Event Orders (BEOs), and function sheets in Opera or related systems.
• Serve as the client s key contact for all event-related communication, from planning stages until event conclusion.
• Conduct detailed pre-event meetings with clients and relevant departments to align expectations and execution.
• Be actively present on the floor during events to oversee setup, execution, and service delivery.

Guest Relations

• Provide proactive and responsive client communication via email, phone, and in person.
• Anticipate guest needs and ensure seamless event delivery.
• Address and resolve guest concerns promptly, using Marriott s service recovery tools.

Communication & Collaboration

• Liaise with Sales, Events Booking Centre, Banquets, Culinary, Front Office, and other operational departments to ensure flawless execution.
• Share event details and updates clearly and on time with all stakeholders.
• Draft, proofread, and distribute accurate BEOs, memos, and schedules.

Operations Support

• Supervise event setup and service in coordination with Banquets and Culinary teams.
• Monitor event timelines to ensure adherence and smooth transitions between sessions.
• Support departmental reporting, billing accuracy, and post-event feedback collection.

Analytical Skills

• Attention to Detail
• Time Management
• Multi-Tasking Abilities
• Planning and Organizing

Interpersonal Skills

• Customer Service Orientation
• Teamwork and Collaboration
• Effective Listening
• Conflict Resolution

Communications

• Professional Phone & Email Etiquette
• English Language Proficiency
• Writing, Reading, and Proofreading Skills
• Arabic language is preferred

Personal Attributes

• Dependability and Integrity
• Positive Attitude and Initiative
• Professional Presentation
• Resilience under Pressure

Organization

• Attention to Detail
• Time Management
• Multi-Tasking Abilities
• Planning and Organizing

Technical Skills

• Opera (PMS & Sales & Catering)
• SfaWeb / MI Sales Companion
• Microsoft Office Suite
• Cvent or other event management platforms