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Assistant Operations Manager
- Oversee receipt and verification of customer payments.
- Ensure payment proofs are complete, legitimate, and submitted within defined timelines.
- Coordinate with Finance for confirmation and reconciliation.
- Track payment-related SLAs and escalate delays or discrepancies.
- Review and verify booking forms for accuracy and completeness.
- Ensure alignment between:
- Booking forms
- CRM records
- Payment details
- Coordinate issuance, receipt, and verification of Sale & Purchase Agreements (SPAs).
- Ensure SPA details match system records and booking data.
- Maintain proper documentation, logs, and audit trails.
- Track SPA issuance status for all applicable transactions.
- Ensure SPAs are:
- Issued by developers
- Signed by relevant parties
- Verified before transaction closure
- Support revenue recognition readiness by ensuring transactions meet all documentation and verification criteria.
- Coordinate with Finance on invoice eligibility and supporting documentation.
- Prepare and maintain transaction visibility reports, including:
- DP vs SPA ageing
- Verified Closed Won status
- Developer-wise recovery readiness
- Liaise with:
- Sales teams for transaction follow-ups
- Documentation teams for SPA execution
- Finance for invoicing and reporting
- Developers for SPA sharing and acknowledgements
- Ensure developer documentation expectations are met within agreed timelines.
- Support internal sales teams through the Ops/Sales Ops hotline for transaction-related queries.
- Assist in customer-facing support related to transaction execution, documentation, and complaints.
- Coordinate resolution of transaction-related issues, including refunds where applicable.
- Ensure compliance with approved policies, SOPs, and workflows.
- Identify execution gaps, bottlenecks, or recurring issues.
- Proactively suggest process improvements to enhance efficiency and reduce leakage.
- Support implementation of system-driven controls and CRM adoption.
- Manage and guide associate-level team members, ensuring task execution, performance tracking, and continuous development within the operations team.
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