Qureos

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Assistant Operations Manager

  • Oversee receipt and verification of customer payments.
  • Ensure payment proofs are complete, legitimate, and submitted within defined timelines.
  • Coordinate with Finance for confirmation and reconciliation.
  • Track payment-related SLAs and escalate delays or discrepancies.
  • Review and verify booking forms for accuracy and completeness.
  • Ensure alignment between:
  • Booking forms
  • CRM records
  • Payment details
  • Coordinate issuance, receipt, and verification of Sale & Purchase Agreements (SPAs).
  • Ensure SPA details match system records and booking data.
  • Maintain proper documentation, logs, and audit trails.
  • Track SPA issuance status for all applicable transactions.
  • Ensure SPAs are:
  • Issued by developers
  • Signed by relevant parties
  • Verified before transaction closure
  • Support revenue recognition readiness by ensuring transactions meet all documentation and verification criteria.
  • Coordinate with Finance on invoice eligibility and supporting documentation.
  • Prepare and maintain transaction visibility reports, including:
  • DP vs SPA ageing
  • Verified Closed Won status
  • Developer-wise recovery readiness
  • Liaise with:
  • Sales teams for transaction follow-ups
  • Documentation teams for SPA execution
  • Finance for invoicing and reporting
  • Developers for SPA sharing and acknowledgements
  • Ensure developer documentation expectations are met within agreed timelines.
  • Support internal sales teams through the Ops/Sales Ops hotline for transaction-related queries.
  • Assist in customer-facing support related to transaction execution, documentation, and complaints.
  • Coordinate resolution of transaction-related issues, including refunds where applicable.
  • Ensure compliance with approved policies, SOPs, and workflows.
  • Identify execution gaps, bottlenecks, or recurring issues.
  • Proactively suggest process improvements to enhance efficiency and reduce leakage.
  • Support implementation of system-driven controls and CRM adoption.
  • Manage and guide associate-level team members, ensuring task execution, performance tracking, and continuous development within the operations team.

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