Assistant Operations Manager (Back of House Lead + Guest Services Support)

One Paw Away Dog Hotel & Resort | Morristown, NJ
Full-Time | Approx. 50 Hours/Week | Salary: $45,000–$50,000/year (based on experience)

DO NOT APPLY unless you have direct professional experience working in a dog daycare, dog boarding, kennel, pet resort, grooming, or animal care facility. Personal pet ownership or experience with your own animals alone does NOT qualify for this role. We are specifically seeking candidates with hands-on industry experience, including dog grouping, team leadership, customer service, and daily pet care operations in a professional setting.

About Us

One Paw Away is a premium dog daycare, boarding, grooming, and puppy kindergarten resort built around elevated care, structure, safety, and exceptional customer service. We are seeking an experienced, hands-on Assistant Operations Manager to support both back-of-house dog care operations and front desk guest service while helping lead our growing team.

Position Overview

This role is best suited for an experienced leader from a dog daycare, boarding, kennel, or pet resort environment who can confidently support daily dog care operations, team leadership, guest experience, grooming coordination, closing shifts, and weekend management coverage.

This is a leadership role requiring prior dog care management experience and strong operational knowledge.

ResponsibilitiesBack of House Operations:

• Assist in leading daycare + boarding group management
• Safely group dogs by size, temperament, and energy level
• Oversee dog handling, enrichment, feeding, medication administration, and sanitation
• Help implement daily checklists, SOPs, and operational standards
• Support team accountability, safety, and efficiency
• Maintain premium care standards

Front Desk + Guest Services:

• Support reservations, tours, phone calls, and guest communication
• Assist clients with daycare, boarding, and grooming reservations
• Help coordinate grooming schedules, appointment flow, and guest communication for grooming services
• Support customer service, memberships, and sales initiatives
• Work collaboratively with front desk leadership
• Help uphold guest satisfaction and resort standards

Leadership:

• Support management team with daily oversight
• Lead closing shifts
• Provide weekend operational leadership
• Help train and support staff
• Assist with implementing sales, reservation, and operational procedures

Requirements REQUIRED:

• Prior management or leadership experience in dog daycare, boarding, kennel, grooming coordination, or pet resort
• Dog grouping expertise
• Boarding + daycare operational knowledge
• Feeding + medication administration experience
• Strong customer service and reservation management skills
• Ability to assist with grooming scheduling and guest coordination
• Strong team leadership skills
• Excellent communication and organizational skills
• Ability to implement procedures and checklists
• Weekend + closing shift availability
• Team-player mentality with strong work ethic

Compensation + Benefits

• Salary: $45,000–$50,000 annually (based on experience)
• PTO (accrued)
• Sick Time (accrued)
• 30 / 60 / 90 day reviews
• Growth opportunities within expanding company
• Clear path toward higher leadership roles

Schedule

Approx. 50 hours/week, including:

• Weekday shifts
• Closing shifts
• Weekend coverage/support

Ideal Candidate

You are reliable, experienced, team-oriented, operationally strong, and passionate about dogs. You can confidently support dog care operations, assist with front desk and grooming reservations, lead teams, and help maintain a premium, structured, and safe environment.

Job Type: Full-time

Pay: $44,633.16 - $50,568.96 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person