Assistant Operations Manager-Manpower Services

We are currently recruiting for an Assistant Operations Manager to join our Manpower Solutions team in our HQ, located in DAFZA, Dubai Airport Free Zone.

Scope :

The Assistant Operations Manager is responsible for supporting the smooth and efficient operation of Hospitality contracts and accounts in coordination with site supervisors, administrative support and the Account Manager.

Responsibilities:

Financial

• Oversee all daily deployments of staff to assigned contracts.
• Responsible for the timely and accurate submission of monthly Time & Attendance.

Customer

• Key point of contact with client site teams for all operational matters.
• Develop strong relationships with client POC to facilitate the growth of contracts.
• Management of internal teams such as demand planning, Billing, and payroll to ensure a smooth and efficient workflow process.
• Develop a strong and trusted relationship with employees through daily interaction assisting to resolve simple queries and concerns raised.

Process

• Manage and optimize current workflow process across multiple lines of service, Transport, HR, Deployments and accommodation to ensure operational targets are achieved.
• Identify areas of improvement to enhance efficiencies and processes across the business unit.
• Oversee the onboarding of all newly recruited staff to ensure a smooth hiring and deployment process.

Innovation

• Identify areas where repetitive tasks can be automated.
• Reduce the amount of manual data and identify automated processes where possible.

Selection Criteria

• 3-4 years’ experience in an outsourcing company or similar large-scale workforce.
• UAE driving license.
• Proficient in Computer and reporting skills.
• Fluency in English.
• Conflict resolution skills.
• Able to work flexible shift times to suit operational/client requirements.