Assistant Outlet Manager - Lobby Lounge

Overview

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it's avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals - you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Responsibilities

• Operational Support: Assist in managing the day-to-day operations of the outlet, ensuring smooth service delivery, adherence to brand standards, and optimal guest experience.
• Guest Relations: Greet and interact with guests, ensuring satisfaction and handling any complaints or requests promptly and professionally.
• Team Supervision: Supervise and motivate the outlet team, assign duties, provide training, and ensure staff performance aligns with company standards.
• Inventory Control: Assist in managing stock levels, including ordering, receiving, and monitoring usage to minimize waste and maintain cost control.
• Financial Oversight: Support in achieving outlet financial targets by monitoring expenses, upselling, and contributing to revenue generation strategies.
• Compliance: Ensure health, safety, and hygiene regulations are strictly followed within the outlet.
• Collaboration: Work closely with the Outlet Manager and other departments to coordinate service, events, and special promotions.
• Reporting: Provide feedback and reports to the Outlet Manager on sales performance, staff issues, and guest feedback.
• Problem-Solving: Resolve operational issues efficiently and take initiative to improve guest service and outlet performance.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 2 years of experience in food and beverage service, with at least 1 year in a supervisory role.
• Fluency in Russian (spoken and written) is required; additional languages are an advantage.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Proficiency in POS systems and Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of food and beverage trends and service techniques.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Detail-oriented with strong organizational skills.

Additional Information

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.