Assistant Quality Assurance Manager

🌍 We’re Hiring at Teleperformance! 🌍

✨ Role: Assistant Manager – Quality

✈️ Process: International Travel

📍 Location: Noida

💡 What We’re Looking For:

✅ Minimum 2+ years of experience as Assistant Manager – Quality (BPO/International Travel process preferred)

✅ Strong understanding of quality frameworks, audits & compliance

✅ Excellent people management & stakeholder management skills

✅ Analytical mindset with proven track record of driving quality metrics

✅ Excellent communication skills (spoken & written)

🛠️ Key Responsibilities:

🔹 Lead & manage Quality function for the International Travel process

🔹 Ensure process excellence through calibration, RCA & audits

🔹 Partner with operations to drive continuous improvement

🔹 Handle client interactions & ensure seamless compliance

🔹 Manage & mentor Quality Analysts to deliver results