Assistant Security and Safety Manager - UAE National

OVERVIEW/BASIC FUNCTION:

To assist the Director of Security, Safety and Compliance Managing and supervising the day-to-day Guest care team, to ensure the safety and well-being of all guests, visitors, internal guests and property.

RESPONSIBILITIES:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Ensure that standards are maintained at a superior level on a daily basis.

• Determine training requirements and conduct appropriate courses and seminars

• Ensure continuing training and development of Guest Care associates

• Participating in the implementation of the Hotel’s Special Situation Management Plan (SSM Plan)

• Participate in the implementation of the Hotel’s Business Continuity Plan.

• To assist in the design, implementation and regular reviews of the Safety policies and procedures

• Note and report broken defective or dangerous equipment as well as facilitating repairs and corrective action to items on the property that may present a hazard or threat to the life, safety and well-being of our guests and employees.

• Implement all emergency/fire procedures and ensure that associates are fully conversant with all the above.

• Handle emergency situations when necessary.

• Handle all guest-related incidents as necessary.

• Prepare work schedules for effective staffing, ensuring efficient operation of the department within specific labor standards.

• Maintain high morale, minimizing turnover and concentrating on associates’ developments.

• Conduct monthly departmental meetings.

• Ensure that all associates within his/ her jurisdiction have current job description and organizational charts.

• Maintain effective flow of communication within the department.

• Establish and maintain good control procedures for the lost and found department.

• Maintain daily logbooks and report all incidents, problems, and unusual circumstances to the Hotel Manager and Director of Security, Safety and Compliance.

• Maintain accurate and complete records of all guests and associate accidents and incidents.

• Support and assist in maintaining the operating standards established by Rosewood Hotels and Resorts.

• All other duties as required.