Assistant Team Leader - Credit Cards and Personal Loan

Misak Commercial Broker is hiring an experienced, customer-focused Assistant Team Leader to support and grow our Credit Card and Personal Loan operations. You’ll coach a high-performing team, drive sales and portfolio quality, ensure compliance, and deliver an exceptional customer experience.

Key Responsibilities

• Support the Team Leader in day-to-day management of credit card and personal loan sales and servicing teams.
• Coach, mentor, and develop team members; conduct performance reviews and training.
• Drive sales targets through pipeline management, cross-sell/up-sell strategies, and promotional campaigns.
• Oversee application processing, credit assessments, documentation, and timely disbursal.
• Ensure adherence to internal policies, regulatory requirements, and AML/KYC standards.
• Handle escalations and complex customer complaints; liaise with credit, risk, collections, and compliance teams.
• Produce regular operational and performance reports; recommend process optimizations.
• Participate in recruitment, rostering, and workforce planning when required.

Qualifications & Experience

• Bachelor’s degree in Business, Finance, or related field (preferred).
• 3–5 years’ experience in retail banking, credit cards, or personal loans; 1+ year in a supervisory/lead role preferred.
• Strong knowledge of credit underwriting, loan lifecycle, collections best practices, and regulatory compliance.

Skills & Competencies

• Proven leadership and people-management skills.
• Target-driven with strong analytical and problem-solving abilities.
• Excellent customer service, communication, and negotiation skills.
• Proficient with loan origination/CRM systems and MS Office (Excel).
• Attention to detail and strong organisational skills.
• Ability to work under pressure and manage competing priorities.

What We Offer

• Competitive salary + performance incentives.
• Health insurance and employee benefits.
• Training, career development, and clear progression path.
• Supportive team environment and modern workplace.

How to Apply
Send your CV and a brief cover letter to careers@misak.ae with subject “Assistant Team Leader — Credit Cards & Personal Loans.” Application.

Job Type: Full-time

Pay: From AED5,000.00 per month

Work Location: In person