Assistant Technology Manager

Position Overview
The Assistant Technology Manager supports the Technology Manager in managing IT infrastructure, applications, and digital transformation initiatives. The role ensures reliable technology operations, provides technical expertise, and partners with business units to enhance efficiency, security, and innovation.

Key Responsibilities

• IT Operations: Support management of systems, servers, networks, and databases; provide second-level support; monitor performance and resolve issues with vendors.

• Projects: Assist in system upgrades, cloud migrations, and software rollouts; ensure timely, compliant delivery; maintain technical documentation.

• Security & Compliance: Enforce IT security policies; monitor logs; support audits and risk assessments.

• Collaboration: Coordinate with internal teams and external partners; manage IT service contracts; train staff on systems.

• Innovation: Research emerging technologies; support automation, digital transformation, and business continuity planning.

Qualifications & Skills

• Bachelor's in IT, Computer Science, Engineering, or related field.

• 3–5 years in IT support, systems, or project management; supervisory experience preferred.

• Knowledge of cloud platforms (AWS, Azure, GCP), databases (SQL, PostgreSQL, MySQL), networking (LAN/WAN, VPN, firewalls), and IT security tools.

• Familiarity with ERP, POS, CRM, or enterprise systems is a plus.

• Strong problem-solving, leadership, and communication skills with ability to manage multiple priorities.