Associate Account Manager

Description:

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a best in class, seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Responsibilities

• Communicate internally to resolve issues presented by processes or clients
• Address client questions and problem solve issues
• Assemble and distribute marketing material to be sent to new and existing clients
• Help account managers onboard and organize new clients / update existing clients
• Conduct research on prospective and existing clients
• Update internal databases with account information
• Conduct reporting for existing clients
• Set issue resolution meetings with clients for AM

Requirements:

Skills

• Attention to detail to ensure clients receive the correct advice and support
• Problem-solving skills to help clients who may experience issues
• Ability to think creatively when producing marketing material and helping prepare for meetings
• Strong organizational, multitasking, and prioritization skills to provide effective support internally and externally
• Computer skills including Microsoft suite, CRMs, Google Suite.
• Ability to explain products and concepts clearly and concisely to clients

What Does Success Look Like

• Answer requests in a timely manner.
• Understand Gifthealth’s service offerings at a high level.
• Properly handle onboarding backend work for a diverse range of accounts.
• Be able to manage and prioritize tasks efficiently.
• Be able to effectively answer process questions by internal teams.
• Be able to make process enhancement suggestions.
• Support offices from a reporting standpoint.

Our Offer To Ensure You Choose Gifthealth

This is a unique opportunity to impact the lives of thousands of patients while shaping the future of patient care in a fast-paced, tech-enabled pharmacy services organization. You'll be empowered to lead at scale, innovate with purpose, and build an enduring culture of excellence.

• Competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) with company match that is immediately vested.
• Generous paid time off and flexible work environment.
• Ongoing professional development and career growth opportunities.