Associate App Content Creator and Strategist

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Main responsibilities:

We are seeking a creative, strategic, and highly collaborative Content Creator & Content Manager to lead content development for our new associate-facing mobile app. This role will be instrumental in shaping the associate experience by delivering engaging, informative, and inspiring content that supports our associate experience strategy of earning associates for life.

The associate app is designed to be a one-stop platform for communication, inspiration, productivity, and engagement, empowering associates with tools, resources, and recognition that drive performance and connection.

Content Strategy & Planning:

• Develop and execute a content roadmap aligned with the app’s five focus areas: Development, Recognition, Communication, Community, and Winning Spirit.
• Collaborate with cross-functional teams (HR, Learning, Marketing, Retail Ops, RX, eCommerce, Mechandising) to ensure content supports business goals and resonates with associates.
• Establish and enforce governance standards for content created by divisions or departmental teams.
• Manage and maintain expectations by setting and documenting clear processes, timelines and quality standards for content contributions from divisions.

Content Creation & Management:

• Write, edit, and publish content for app features including announcements, bulletins, onboarding tasks, learning, recognition messages, career opportunities, and storytelling.
• Create content that celebrates associate milestones, fosters team connection, and reinforces company values.
• Support campaigns that promote inclusion, recognition, and career development.
• Manage interactive content such as quizzes, gamification elements, and knowledge checks to drive engagement.
• Maintain and update content across app modules including chat groups, surveys, FAQs, and performance dashboards.
• Ensure content is accessible, inclusive, and optimized for mobile experience.
• Monitor usage and engagement metrics to assess content performance and identify opportunities for improvement.
• Use data insights to refine messaging and enhance associate experience.

The position will be based in Boise, Idaho

We are looking for candidates who possess the following:

• Strong video production, graphic design and editing skills, with proficiency in software
• Strong writing and storytelling skills with a focus on mobile-first content.
• Trendsetter: Always ahead of the curve, they know what's new and popular before it hits the mainstream.
• Expertly navigates various social media platforms, staying updated on the latest trends and viral content.
• Deeply aware of current cultural movements and shifts, they understand what resonates with different audiences.
• Naturally adapted to digital tools and platforms, they effortlessly keep up with the fast-paced world of online content.
• Passionate about the latest in entertainment, fashion, and technology, they have a keen eye for what's trending.
• Excellent communication and interpersonal skills.
• Creative mindset with the ability to develop innovative engagement strategies.
• Strong organizational and project management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Bachelor’s degree in Communications, Marketing, Human Resources, or related field.
• 3–5 years of experience in content creation, internal communications, or employee engagement.
• Experience with gamification and interactive content.
• Experience in social media and digital communication platforms.
• Experience managing content on internal platforms and employee apps.
• Familiarity with analytics tools and content performance metrics for digital platforms.
• Creative mindset with a passion for enhancing the associate experience.
• Background in retail operations or frontline workforce engagement

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.