Associate Business Analyst

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

As an Associate Business Analyst, you will be responsible for identifying and understanding customers' business issues and processes, defining and documenting customer needs, and providing functional requirements and expertise for translating these needs into SITA solutions across different portfolios.

The Associate Business Analyst ensures that solutions comply with SITA's processes, validates and enhances customer requirements, manages change requests, and proposes technical solutions and pricing models to meet business requirements, thereby ensuring financial profitability and supporting business growth.

You will be accountable for reinforcing and retain our unique positioning as the most trusted strategic partner to our customers leveraging our diverse culture, passion, expertise and geographical presence with a consultative approach.

Reporting to the Senior Business Consultant, you will be a part of the Consultancy team included in the MEA Business Transformation Team with the Innovation and Marketing teams.

WHAT YOU’LL DO

• Be the primary interface for salespersons to support customers’ engagements on technical & commercial matters.
• Analyze and document customer requirements and business process.
• Work with customers to better understand their business models and develop sound technical solutions to meet their requirements.
• Provide customers with comprehensive, up-to-date information on SITA products, product enhancements and new solutions, through customer meetings and workshops. 
• Build simple business cases, based on standard pricing models, to gain management support ensuring SITA’s profitability at all times.
• Acts as a source for commercial expertise through the understanding of SITA’s existing customers, contracts, products, markets, and competitors.
• Perform basic data analysis and reporting.
• Work closely with project managers to ensure efficient transfer of projects for implementation.
• Work Closely with Marketing team to support strategic initiatives to improve product/service value-based proposition messaging and lead generation.
• Work Closely with Innovation team to participate to customer workshops and new initiatives.

ABOUT YOUR SKILLS : 

• Native Arabic Speaker & fluent in English.
• 3 years of experience in business analysis
• Aviation Industry Experience.
• AI Awareness & Digital Curiosity and adaptability.
• Analytical Thinking and Problem Solving with a Collaborative, Creative and innovative Mindset.
• Bachelor’s degree in Computer Science, Mathematics or Engineering.
• Customer focus thinking.
• Ability to work independently but also effectively in diverse groups at various levels of the organization.
• Excellent written and verbal communication skills.
• Knowledge of Microsoft Office tools.

NICE-TO-HAVE:

• Understanding of Airport Operations
• Power BI and reporting tools knowledge
• Curiosity about how AI, predictive analytics, and automation improve aviation operations

WHAT WE OFFER

We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex Location: Take up to 30 days a year to work from any location in the world. 

🌿 Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! 

🙌🏽 Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. 

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.