Business Development Manager (SaaS/CPaaS)

CEQUENS is a leading cloud communication platform in the Middle East and Africa region and is dedicated to simplifying communications and building bridges to allow businesses to communicate with their customers, no matter where they are. The company provides Omni-Channel communication API’s enabling enterprises and developers to communicate with their

Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.

If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team.

The Associate Business Development Manager at CEQUENS is a crucial role within the Enterprise Sales department winning new business and expanding relationships with existing clients to maximize sales opportunities and ensure customer satisfaction. This position involves hunting, cold calling and using your networks to win new clients. It is also managing and retaining clients, understanding their needs, and ensuring the delivery of exceptional service. The Account Manager works closely with clients to understand their business objectives and align CEQUENS' CPaaS and SaaS solutions accordingly, ensuring a partnership that supports and enhances the clients' strategic goals.

Main Areas of Responsibility

Sales and Revenue Targets

• Achieve new client sales targets and objectives within assigned client accounts.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Contract Management and Negotiation

• Negotiate contracts and close agreements, securing optimal terms that benefit both the client and CEQUENS.
• Ensure timely and successful delivery of solutions according to customer needs and objectives, coordinating with other teams as needed

Client Relationship Management

• Maintain and enhance relationships with existing clients by providing exceptional service and understanding their business needs and challenges.
• Act as the primary point of contact for all matters specific to assigned clients, resolving issues and ensuring satisfaction.

Account Retention and Expansion

• Monitor and analyse customers’ usage of our product to identify opportunities for deeper engagement and upselling.
• Develop strategies to retain existing client relationships and increase revenue through cross-selling and upselling activities.

Feedback and Market Insights

• Gather client feedback to improve ongoing customer service and product development.
• Keep abreast of industry trends and provide feedback from the market to company leadership.

Requirements

Experience

• 1-3 years of proven new business development experience within an SaaS/CPaaS or telecommunications sector.
• Must have strong experience of the KSA market place
• Must have new business development experience winning Enterprise level or Corporate clients (not SME’s)
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization.

Skills

• Strong interpersonal skills with an aptitude for building strong client relationships.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.
• High level of professionalism and ethical conduct.
• Proficient in CRM software and Microsoft Office Suite; experience with Salesforce is a plus

Education

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.