Associate Business Support Materials Advisor I

Job Title: Associate BSM Advisor I

Department / Division: Business Support Materials / Legal

Pay Grade: EXA 13

Pay Rate: $57,120.00 - $70,560.00

Location: Ada, MI (Onsite)

What We’re Looking For:

At Amway, we believe in people. Our promise to our employees is that they can explore and grow, make a real difference, and be part of Amway’s long term success story. We believe in your potential and ability to achieve your highest professional goals. In Business Support Materials (BSM) Administration, we provide guidance, training, and enforcement related to Amway’s messaging and presentation of the Amway Opportunity. We seek team members with strong communication and collaboration skills, strong time management, the ability to prioritize, and a passion for innovation and engagement. You will act as a critical point of contact for Independent Business Owners (IBOs) and Approved Providers (APs) to ensure compliant messaging and support updates as needed.

The BSM Advisor is responsible for ensuring that the content of training, education, and motivational materials developed by IBOs and APs complies with Amway’s Rules of Conduct and Content Standards. The BSM Advisor manages reviews and casework and helps develop and deliver training. Negotiation skills are important in this role to manage objections and reach acceptable, compliant solutions. You will regularly interact with senior IBO leaders, representatives, vendors, and internal and affiliate staff concerning content issues in business materials.

Required Qualifications:

Bachelor’s degree in Business, Communications, Marketing, or a related field
Experience working in a customer support or sales environment
Fluent in Spanish (written and spoken)

Skills to be Successful in the Role:

Strong presentation skills, both verbal and written
Ability to travel up to 30% domestically
Ability to communicate with diplomacy, professionalism, and tact, particularly in conflict resolution
Strong verbal and written communication skills to accurately convey messages
Ability to make well thought out decisions independently
Ability to understand needs through attentive listening and thoughtful questions
Strong organizational skills to prioritize and manage multiple requests and projects simultaneously
Strong interpersonal skills to work effectively in a team environment
Passion for helping and working with others

What’s Special About This Team:
The Business Support Materials team is a dynamic, team oriented group where communication and inclusion of ideas and perspectives are encouraged. We are a small but mighty team with a strong commitment to maintaining the integrity of the Amway business. We support Amway North America IBOs and APs with education and enforcement related to Amway’s QAS Content Standards. If you are curious, eager to learn, and meet the qualifications and skills listed above, this could be a great fit.

This role is not eligible for sponsorship.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation may vary in other locations due to differences in local labor costs.

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