Associate - Client Services

Job Description:

About the Company:

Savvital is an organization known for its distinct culture and competitive compensation. The company values its employees and fosters a positive and inclusive work environment, promoting creativity and personal growth. Additionally, Savvital offers above-market salaries to attract and retain top talent. With a focus on employee satisfaction, Savvital is a highly sought-after employer in its industry.

About the Role:

We are looking for a client-focused, highly polished communicator to join our team as an Associate – Client Services. This is a customer-facing virtual assistant role where you will interact directly with a client, build strong relationships, understand their needs, and ensure a smooth, efficient service experience using different software tools and systems.

You should be someone who is very good with customers , excellent at communication (both spoken and written) , and comfortable using software tools and technology as part of your daily work.

Responsibilities:

• Serve as the main point of contact for an assigned client and build long-term, trust-based relationship.
• Handle client inquiries with professionalism, empathy, and urgency , ensuring timely and accurate resolutions.
• Communicate clearly and confidently over Zoom/Google Meet, email, and chat , in line with a professional virtual assistant role.
• Use various software tools, CRMs, productivity platforms, and other web-based applications to manage client accounts, tasks, and workflows.
• Learn and work with new software solutions as needed to support client operations and internal processes.
• Coordinate with internal teams to ensure seamless execution of client requirements and expectations.
• Prepare and maintain client reports, documentation, and records with high attention to detail.
• Monitor client feedback, identify recurring issues, and suggest improvements to enhance the overall client experience.
• Stay updated with industry and technology trends that can help improve client service and internal processes.
• Support business development by identifying upsell/cross-sell opportunities through strong rapport and understanding of client needs.

What We're Looking For:

• Qualification: A 4-Year Bachelor’s degree is preferable, ideally in Business, Communications, Marketing, or a related field .
• Prior experience in a customer-facing role such as client services, account management, customer success, customer support, or virtual assistance.
• Top-notch English communication skills – both spoken and written – with the ability to present ideas clearly and confidently.
• Strong interpersonal skills and the ability to build rapport and trust with clients from diverse backgrounds.
• Tech-savvy : Comfortable working with digital tools, CRMs, spreadsheets, and other software. Quick to learn new systems and platforms.
• Strong problem-solving and analytical abilities with a customer-first mindset .
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• A proactive learner who adapts quickly to new processes, tools, and industry changes.
• Strong collaboration and teamwork skills, with leadership qualities demonstrated through prior roles or extracurricular activities.
• Experience in sales or upselling will be considered a plus.

Work Timings:

This is a full-time role with flexible US Hours' Shift. Note: This is a hybrid role, with the first 4–6 weeks expected to be fully on-site for training and onboarding.

Compensation & Benefits:

• Base Salary: Market Competitive.
• Allowances: Internet, Electricity, and Wellbeing.
• Performance-based bonuses.

“Our motto from our inception has been to put our employees first! We value the uniqueness and experience each individual brings to the organization.”

You can send your CVs to recruitment@savvital.us.