Associate Client Services Coordinator

Job Summary: Berghoff Design Group (BDG) is seeking an experience, organized, team-oriented individual to join our growing team as an Associate Client Services Coordinator. This role provides administrative, operational, and client service support to ensure efficient office operations and strong communication between staff, field teams, and clients utilizing the BDG Difference. Maintains organized systems, accurate records, and supports daily workflows while contributing to a professional, client-focused environment. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, client-focused environment.

Key Responsibilities

Administrative & Office Operations

• Provide clerical support to office staff across departments
• Maintain organized filing systems daily work logs, billing, and invoices
• Enter and track approved AMEX Receipts/ vendor packing slips in systems such as Aspire.
• Create and process purchase orders
• Maintain office supplies, forms and apparel inventory
• Keep office workspace clean, organized and presentable
• Handle incoming and outgoing mail

Client and Communications Support

• Answer and direct incoming office phone calls
• Assist with customer communication and service updates
• Support proposal preparation and client documentation
• Answer questions relating to services
• Resolve client concerns and escalate complex issues, as needed
• Maintain positive client relationships

Data Records and Systems Management

• Update databases and maintain accurate records
• Open and close work orders in internal systems
• Assist with daily field paperwork
• Print and distribute daily work logs
• Match vendor invoices with packing slips and verification
• Support staff with assigned project-based tasks
• Assist with workflow coordination between office and field teams

Qualifications

• 2+ years of experience in administrative or client service roles, preferably in landscaping, construction, or service industries.
• Accounts Receivable is preferred
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel and CRM platforms (Aspire experience preferred).
• Ability to manage multiple tasks and prioritize effectively.
• Experience with email marketing tools such as MailChimp is a plus.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This employer participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Employers can only E-Verify once you have accepted a job offer and completed the Form I-9.

A part of the U.S. Immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. If you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way.

Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.