Associate - Delivery Operations

Job Role: Delivery Operations

Job Level: Associate

Work Location: Gurugram

Shift timings: 4pm - 12 am, IST

ABOUT THE ROLE

As an Associate of Delivery Operations, you’ll support project management within the Delivery teams and collaborate closely with Finance Operations, FP&A, AR, AP, and Resourcing. You will contribute to process improvements and help uphold the high standards of quality and reliability that our business expects.

In this role, you will

• Work closely with Delivery teams and Operations teams for project setup and maintenance in Workday and Excel

• Maintain communication with Delivery, Finance and FinOps teams to ensure accuracy and timeliness of system data

• Support Delivery teams in managing project financials

• Work with Delivery teams to assist with billing schedules and ensure client invoices are processed properly and in a timely manner

• Maintain strong, working product and process knowledge. Quickly master new product functionality and processes in line with evolving business needs

Other important skills

• Excellent written and verbal communication skills

• Experience working in multi-cultural setting

• Fluent English speaker

• Strong planning, scheduling, and organization

• Experience with Workday or similar ERP system preferable

• Working knowledge of MS Excel

• Finance acumen

About you

• Bachelor's degree

• Experience working in business services or as a project manager, ideally at a consulting agency, marketing agency, or market research company

• Demonstrable experience across various teams and departments