Associate Director, Client Solutions Manager, FSS

Job ID: 40804

Location: Riyadh, SA

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 1 Oct 2025

• Responsible for the onboarding and day to day account and relationship management of Financing and Securities Services (FSS) clients.
• Responsible is to actively manage and maintain a strong level of satisfaction among the most clients within Securities Services globally.
• Manage existing clients to maximise their satisfaction and long-term contribution to the bottom line.
• Retains existing business and creates opportunities for new business referrals to work alongside with Sales.
• Be a trusted advisor to the client based on current and future needs to continue to develop the client relationship.
• Responsible for the client relationship throughout the implementation process and will act as the single point of contact for the client during the implementation phase.
• Support the FSS business and clients through effective transition from sales prospect/mandate to client go-live.
• Works closely with Sales/Coverage teams to fully understand the client and its business and thereby formulate appropriate onboarding plans.
• Identify ways to shorten onboarding times and commence revenue flow as soon as possible.
• Achieve positive client feedback and client’s willing to act as SCB referees for future business.
• Maintain close and collaborative relationships with internal stakeholders and key clients.
• Provides regular implementation updates and escalates key issues on a timely basis to senior management
• Provide best in class relationship management ensuring all client requirements are met or captured for future development.
• Proactively maintains an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them.
• Communicates Client Management strategy to business partners to ensure understanding of Client Management principles
• Works closely with Sales and Product Management to define client requirements and prioritise accordingly

• Client Relationship management
• Strong stakeholder management skills
• Experience in onboarding client accounts and transitioning into delivery of operational service.
• Dynamic team player, capable of adopting collaborative approach in designing unique client solutions.

• Good knowledge of Securities Services and well versed with local banking rules, regulations, and guidelines.
• Knowledge of client documentation and project management skills, attention to detail and diligence in execution
• Ability to work under strict timelines, budget and produce high quality deliverables.
• Self-motivated, confident individual with excellent communication and presentation skills.
• Out of the box creative thinking and decision-making abilities in crunch situations.
• Analytical skills – ability to review & analyse workflows and procedure to drive process improvements, enhancing client experience.
• Good relationship management skills. Strong ability to manage and effectively influence multiple stakeholders.
• Strong drive for results, ability to plan, track and follow through to drive results
• Thorough understanding of complex clients and ability to deliver in challenging situations.
• CME1 (A&B) & CME4 (A&B) qualification preferred.

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.