Associate Helpdesk Support Analyst

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Provides day-to-day technical support to employees and system / end users for infrastructure, internal systems and desktop hardware and software. Addresses and resolves failures, problems and questions relating to the operation of workstations, laptops, websites, software, peripherals, telephony, mobile devices and other equipment. Ensures optimal operation and business continuity.

• Gains familiarity with Helpdesk and related IT and technical support concepts, practices and methodologies.
• With guidance, performs a range of routine support duties, including: Assisting with provision of first line user support.
• Supporting the use of remote access tools and services for end users.
• Troubleshooting hardware, software and connectivity issues.
• Installing basic hardware and software.
• Assisting with installation and update of anti-virus software, and with decontamination of infected systems.
• Gathering and recording system inventory data.
• Escalates complex problems to higher level of expertise within organization.
• Keeps customers updated on ticket status ensuring the ticket is managed to closure.
• Learns and complies with DN Helpdesk, IT, peripheral and related connectivity and security policies and procedures.
• Assists with special projects as assigned.

Required Qualifications

• Diploma or equivalent work experience required.
• Minimum of 0-3 years of relevant experience or equivalent combination of education and experience in Helpdesk Support.
• Good business English skills (Written and spoken).

#LI-KB1