System Admin

Responsibilities:

• Provide support for incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File and Print services, DNS, and DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• Network and server solution design and architecture.
• Migrating on-premises servers and IT infrastructure to the cloud.
• Enabling and using advanced tools and processes to provide cybersecurity protection to the client's IT infrastructure.

Requirements:

• Experience with desktop and server operating systems, including Windows 7 Windows 1,0 Server 2008 Server 2012 Server 2016 Server 2022 and Mac OS.
• Experience writing proposals for technical solutions to fulfill business needs.
• Strong understanding of technology and business productivity systems.
• Active Directory knowledge and experience.
• Experience with firewalls, switches, routers, and APs.
• RMM and PSA Experience.
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
• Good problem-solving skills.
• Excellent customer service skills.
• Ability to work under moderate supervision.
• Sales Engineering experience is a plus.
• Microsoft Server certification preferred.
• Microsoft Desktop operating system certificate preferred

Job Type: Full-time

Pay: ₹450,000.00 - ₹500,000.00 per year

Benefits:

• Work from home

Work Location: Remote