Associate Manager - Cloud & Data Center (DA1)

Job Description

Education Qualification :
Any Graduate (Engineering / Science)

Skills :
Primary -> Technology | Database|Responsible for database backups, design, development, testing, and performance tuning | 4 - Advanced
Primary -> Technology | Database|Expert knowledge in using Backup and recovery tools | 4 - Advanced
Secondary -> Technology | Database Administration, General|Database Support | 4 - Advanced
Secondary -> Technology | Database Administration, General|Implementing Database Builds/Deployments | 4 - Advanced

Certification :
Technology | Cloud Associate Certification, MSSQL Certification

Delivery Skills :
1.Technology Management: Responsible for overall Database technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings
2.Skill and Competency Management:
Define the job roles across team and the skills that employees need to do these jobs
Assess recruits’ and employees’ competencies to determine how well their skills and knowledge match their job requirements
Create development plans to close the skill gaps
Monitor, measure, and repeat to achieve your individual, team goals
Succession Planning: Plan for succession and groom the next generation of technical resources for all critical roles
Other activities:-
Technical Assessments
Training need identification, Impart training and monitor
Cross skilling of resources
Manage technical audit of tickets
3.Problem and Change Management: Repeat Incident Analysis, Proactive Problem Identification. Management of Problem Management lifecycle including validation, root cause management, reporting and trending of data. Own and Manage Change management process lifecycle. Responsible for Change KPIs like FTR, Timeliness. Manage change team operation, reporting and process improvements. Asset Management and end to end upgrade life cycle management.
4.Automation Initiatives: Identify Automation opportunities by critically looking at data points, technology landscape. Propose, Manage and Drive implementation of automation initiatives across teams. Focus on Effort reduction, ticket reduction and error free delivery.

Location

India - Bengaluru

Created On

26-Nov-2025