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Associate Manager, Lifecycle & Loyalty

New York, United States

Condé Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company’s portfolio includes many of the world’s most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Condé Nast Traveler/Traveller, Allure, AD, Bon Appétit and Wired, among others.

Job Description

Location:

New York, NY

About Condé Nast

Condé Nast is a global media company producing some of the world’s most iconic brands, including Vogue, The New Yorker, Vanity Fair, GQ, Wired, Bon Appétit, and Architectural Digest. Our mission is to inspire, inform, and entertain through the power of storytelling — reaching millions of consumers each month across print, digital, video, and experiences.

We believe great content sparks meaningful connections, and our teams are dedicated to delivering premium experiences that engage audiences around the world.

The Role

We’re looking for a strategic, data-driven marketer to join our Lifecycle & Loyalty team as Associate Manager, Lifecycle & Loyalty. This role will help design and execute programs that deepen subscriber engagement, reduce churn, and strengthen loyalty across our portfolio of brands.

Reporting to the Associate Director of Engagement & Retention, you’ll work cross-functionally with marketing, analytics, content, and product teams to deliver personalized, high-value experiences that keep our subscribers connected to the content they love.

What You’ll Do

Drive Engagement Initiatives

Support the development and execution of lifecycle campaigns that increase subscriber engagement across multiple channels, including email, in-product, push, and social.
Partner with editorial teams to highlight content that reinforces subscriber value.
Contribute to the strategy for loyalty programs and exclusive subscriber benefits.

Optimize Retention

Analyze subscriber behavior and retention data to identify high-impact opportunities for churn prevention.
Assist in testing and rolling out win-back campaigns, renewal messaging, and retention-focused incentives.
Collaborate with customer service to ensure retention strategies align with the overall subscriber experience.

Measure & Improve Performance

Track KPIs such as engagement rate, churn, renewal, and loyalty program participation.
Provide reporting and actionable insights to optimize campaigns and inform future strategies.
Work closely with analytics to design and evaluate A/B tests and other experiments.

Collaborate Across the Organization

Partner with product, CRM, creative, and editorial teams to ensure campaigns are brand-aligned and audience-first.
Coordinate with acquisition and lifecycle teammates for seamless customer journey communications.

Who You Are

Required Qualifications

Bachelor’s degree in Marketing, Communications, Business, or a related field.
3–5 years of experience in lifecycle marketing, CRM, retention, or loyalty marketing.
Experience managing multi-channel marketing campaigns.
Strong analytical skills with a data-driven approach to decision-making.
Excellent organizational, project management, and communication skills.

Preferred Qualifications

Experience in subscription-based businesses, media, or e-commerce.
Familiarity with CRM tools such as Salesforce Marketing Cloud or Braze.
Knowledge of analytics tools like Google Analytics or Looker.
Understanding of customer segmentation, personalization, and testing methodologies.

What We Offer

At Condé Nast, you’ll join a team that values creativity, curiosity, and collaboration. You’ll have the opportunity to shape how millions of loyal readers and subscribers engage with some of the most influential brands in media. We offer competitive compensation, comprehensive benefits, and the chance to work with talented colleagues who are passionate about storytelling and audience experience.

Diversity & Inclusion

Condé Nast is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, experiences, and perspectives to apply.

The expected base salary range for this position is from $65,000-$80,000. Salary offers are based on a wide range of factors including but not limited to relevant skills, training, experience, and education.

In addition to salary and a generous employee benefits package, successful candidates may also be eligible to receive discretionary bonus compensation.

What happens next?

If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.

Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.

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