Associate Process Manager

Role and Responsibilities:

We are looking for candidates with strong analytical thinking, business acumen, and experience in turning data into actionable insights to support both day-to-day operations and strategic decisions.

• Strong hands on knowledge of marketing analytics and marketing frameworks.

• Hands on tools like Adobe Analytics.

• Conduct deep-dive analyses to identify performance trends, diagnose drivers , and uncover opportunities for process or strategy optimization .

• Frame and test data-driven hypotheses , define KPIs and metrics to assess outcomes.

• Collaborate with stakeholders across business, product, and marketing teams to define analytics requirements and translate them into structured analysis

• Proficient in visualization using Tableau, PowerBI with hands on SQL.

• Lead regular and ad-hoc reporting and insight generation to support business-as-usual (BAU) activities.

• Provide actionable recommendations based on data trends, statistical analyses , and visualizations.

• Support design of experimentation frameworks and testing methodologies (e.g., A/B testing, pre-post analysis ).

• Document analytical approaches and ensure consistency and accuracy in data interpretation.

Technical and Functional Skills:

• BE/B.Tech or Bachelor’s degree in Mathematics, Statistics, Economics, Computer Science or related field with 6+ years of experience in data analytics or business intelligence.

• Strong proficiency in SQL for data querying and transformation.

• Experience in data visualization and dashboarding using Tableau, Power BI , or equivalent tools.

• Hands-on with Excel , and familiarity with scripting languages like Python or R (good to have).

• Solid understanding of statistical techniques and their applications in experimentation and optimization (e.g., A/B testing, regression analysis).

• Ability to independently explore data, structure analytical approaches, and present compelling narratives from data insights.

• Strong knowledge of marketing analytics and marketing frameworks.

• Able to analyze and conduct impacting driver analysis.

• Exposure to tools like Adobe Analytics

• Strong business acumen and the ability to translate data into meaningful recommendations for business teams.
  

About eClerx

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx’s Technology Group collaboratively delivers Analytics, RPA, AI, and Machine Learning digital technologies that enable our consultants to help businesses thrive in a connected world. Our consultants and specialists’ partner with our global clients and colleagues to build and implement digital solutions through a broad spectrum of activities

To know more about us, visit https://eclerx.com

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law