Associate Relations

Job Description

The Associate Relations Manager will serve as the point of contact for Associate Relations issues and inquiries for a cross functional (supply & demand & office) client group in Egypt for 2 sites (CAI, OCT). The IMEA AR manager provides AR support to all segments in Egypt . The role supports over 600 associates in Mars Egypt over 2 sites (CAI, OCT) and the field sales organization. The role is a member of the AR IMEA team (India, Middle East and Africa) with a remote IMEA manager. The role is part of the European/India/Africa AR team, working closely with the P&O Business Partners.

Issue Resolution

• Ensure associate & business advocacy and lead grievance and disciplinary process in line with Mars guidelines to build a fair, trustworthy and inclusive workplace.
• Lead fact-finding investigations for sensitive and/or complex cases (e.g. interviews, document review, and consultation with appropriate internal stakeholders in line with our global investigation protocol
• Partner with legal counsel to represent the business in legal and governmental proceedings.
• Ensure accurate input into Service Now system case management and that cases are responded to in a timely manner. Ensure tracking and reporting on AR case trends.
• Engage with BP’s and AR Lead regarding complex, high risk situations.
  
  

Performance concerns

• Partner with and coach line managers on performance management process and documentation.
• Review and recommend next steps regarding separations, severance options and transition assistance.
  
  

Build Line Manager Capability.

• Provide coaching and training to line managers and P&O partners in the areas related to employment law, grievance management and performance management.
• Deliver AR essentials capability programs for line managers to ‘lead in the Mars way”
• Provide interpretation & consultation to ensure fair application of policies and processes to associates.
  
  

Labor Law compliance

• Be the labor law and employment policies guardian and ensure correct governance.
• The Associate relations manager will be responsible for the consolidation, review, and alignment of Egypt related employment policies and ensure regular update when needed
• Make recommendations regarding employment policies, practices and procedures focused on improving consistency, effectiveness and capability.
• Proactively access potential union activity and raise potential challenges with site leadership teams.
  
  

Culture pulse and Partnership

• Partner and build relationships with P&O BP’s/heads and unit leadership teams to achieve aligned goals on people strategy.
• Partner with P&O BP on Org Design Transformations including org restructures, and changes to terms and conditions of employment.
• Serve as the guardian of the Mars culture and be the pulse of the business by providing associate and organization insights.
• Execute exit interviews (leavers) and stay interviews and report on insights
• Analyze Associate Relations cases and ensure root causes are proactively addressed.
• Drive regional projects in the field of AR for MEA.