Associate System Engineer (NOC)

About VGL Group

Vaibhav Global Limited (VGL) is a leading electronic retailer of jewelry and lifestyle products. In FY 2023-24, VGL reported a turnover of ~$365 million and employs 4,000+ people globally, with 3,000+ based in Jaipur, India.

Multi-Channel Presence

VGL reaches a broad audience through its TV, e-commerce, and digital retail platforms:

• Shop LC (USA) – Live broadcasts to 60M+ homes with a strong e-commerce presence.
• TJC, UK – Reaches 27M+ homes through TV and digital platforms.
• Shop LC Germany – Broadcasts to 40M+ homes, expanding VGL’s European market presence.
• Ideal World (UK) – Acquired in 2023, a leading UK teleshopping & digital sales platform.
• Mindful Souls – Acquired in 2023, a fast-growing subscription-based e-commerce brand focused on spiritual and wellness products.

Social Impact & ESG Initiatives

• Your Purchase Feeds… – VGL’s flagship one-for-one meal program has provided 99M+ meals to schoolchildren in India, the US, and the UK.
• Employee Volunteering – Encourages employees to donate two hours monthly for charitable activities.
• Sustainability Commitment – Focused on renewable energy, waste reduction, and green initiatives.
• IGBC Award Winner – Recognized for excellence in green built environments at its Jaipur SEZ unit.
• Assigned a ‘Combined ESG Rating 72 (Strong)’ from ICRA ESG Ratings Limited

Talent & Culture

• Humanocracy & Micro-Enterprises – VGL fosters a decentralized, empowered work culture, enabling small, agile teams to drive innovation and ownership.
• Talent Density & Meritocracy – Prioritizing high-performance teams, rewarding talent, and a culture of excellence.
• GPTW Certified – Recognized as a Great Place to Work across India, the US, the UK, and China.

Recognition & Achievements

• Top Exporter Award – Honored by GJEPC for being India’s largest exporter of silver and colored gemstones.
• Operational Excellence – A strong track record in value-driven retail and customer-centric growth.

Key Responsibilities:

• • Troubleshoot hardware, network, security, and software-related issues remotely.
  • Ensure all requests are raised on the IT Service Management (ITSM) tool and adhere to Service Level Agreements (SLA) and Service Level Objectives (SLO).
  • Properly document issues before closing and update the ticket accordingly.
  • Prioritize issues and requests based on severity, ticket volume, resolution time, and user feedback score.
  • Provision and deprovision enterprise email support accounts.
  • Monitor IT infrastructure 24/7, including servers, networks, firewalls, backup jobs, databases, and other business applications. Create and assign tickets based on incident severity and report to seniors for timely resolution.
  • Provide enterprise application support and access management support to end-users.
  • Provide office 365 Email Administration and support etc.
  • Basic Cloud Knowledge (Azure is preferred)
  
  

  Qualifications and Skills:

  • Good in verbal communication and written skill with internal & external users.
  • Willing to work in 24x7 shifts as per requirement.
  • Willing to provide extended support or extra working hours as desire.
  • Should be a good team player