Asst Manager E Commerce Operations

Position Title: Assistant Operations Manager

Department: E-Commerce

Location: Marine Lines, Mumbai.

Job Summary:

The Assistant Operations Manager supports the overall efficiency and effectiveness of e-commerce operations. This role ensures smooth order fulfilment, inventory management, logistics coordination, and cross-departmental collaboration to deliver a seamless online shopping experience and achieve operational goals.

Key Responsibilities:

1. Inventory and Order Fulfilment

• Monitor stock levels to maintain accurate inventory records and prevent shortages or overstocking.
• Oversee the end-to-end order processing cycle — including picking, packing, and shipping — to ensure timely and accurate fulfilment.

2. Logistics and Shipping

• Coordinate with shipping carriers and logistics partners to manage deliveries, resolve shipping issues, and ensure cost-effective transportation.
• Assist in negotiating shipping rates and maintaining strong vendor relationships.

3. Customer Service Support

• Collaborate with the customer service team to address inquiries, resolve order-related issues, and ensure a positive online shopping experience.
• Implement process improvements to enhance customer satisfaction and reduce service issues.

4. Cross-Functional Collaboration

• Work closely with warehouse, marketing, IT, and customer service teams to align operations with business strategies and promotional activities.
• Support implementation of operational initiatives to meet performance targets and company goals.

5. Operational Efficiency & Continuous Improvement

• Identify bottlenecks or inefficiencies in e-commerce operations and propose actionable solutions.
• Assist in developing and optimizing standard operating procedures (SOPs) to improve productivity and accuracy.

Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain, or related field.
• 5-7 years of experience in e-commerce operations, logistics, or inventory management.
• Strong analytical, organizational, and communication skills.
• Proficiency in inventory management systems, ERP tools, and Microsoft Office Suite.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person