ASU Dispatch Supervisor

ASU Dispatch Supervisor

2757 Rd N NE, Moses Lake, WA 98837, USA

Full-time

Job Description

Norco is currently seeking an individual to fill our ASU Dispatch Supervisor position. The ASU Dispatch Supervisor is responsible for the operational management of the Norco ASU tractor/tanker fleets. The position coordinates and dispatches drivers and assets using dispatch software and telematics. Position includes the direct supervision of driver scheduling. Decision-making can include comprehensive re-routing and re-calibrating deliveries on very short notice to uphold service commitments. Impact can include potential for significant customer service and related revenue implications. Other responsibilities include, but are not limited to:

Effectively manage dispatch software and telemetry to ensure route optimization and dispatching activities as well as minimize negative impacts on customers
Assign delivery routes and schedules to bulk drivers and ensure timely, accurate, and compliant product deliveries
Monitor delivery progress, address delays, and resolve issues to maintain dependable customer service
Identify operational efficiencies in bulk distribution and implement change initiatives to improve productivity and control costs
Communicate with central sales staff when necessary to coordinate 3rd party supplier availability and scheduling
Act as a point of contact for driver concerns, customer issues, and urgent requests
Provide after-hours on-call support when necessary for drivers, and customer inquiries
Implement and oversee tractor/tanker preventive maintenance and repair scheduling to ensure maximum up-time and availability of assets
Lead efforts in tracking and ensuring driver compliance with all regulatory requirements including DOT, Hours of Service, CDL, and medical examination compliance
Coordinate billing and invoicing of customer deliveries
Assist in onboarding and training new drivers to ensure proper knowledge transfer and procedural adherence
Participate in incident investigations and support corrective action development and implementation
Update dispatch system with customer notes and work order ship dates as necessary
Follow Safe work practices in performance of all duties and follow the company's safety policies daily
Work well with team
Perform other tasks as assigned or needed

Qualifications

6 months' dispatch or leadership experience preferred
Ability to adapt to and manage changing priorities
Effective time management skills
Ability to be self-motivated and work with minimal supervision
Ability to make decisions using good judgement
Excellent attention to detail
Ability to effectively manage staff
Ability to use basic office equipment: computer, scanner, telephone
Ability to work in frequently high stress situations
Excellent problem-solving skills

Company Description

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Additional information

Norco offers a competitive compensation/benefit package, including:

Employee Stock Ownership Plan (ESOP)
Health, Vision and Dental Insurance
Health Savings Account (HSA)
Medical and Dependent Care Flex Accounts (FSA)
Life Insurance provided at no cost to employee by Norco
Supplemental Accident, Disease, and Life Insurance options
Employee Tuition Reimbursement
401(k) with Employer Matching
Employee Discount on products sold by Norco

Norco, Inc is an Equal Opportunity/Affirmative Action Employer

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Norco, Inc is a Drug-Free workplace.

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