At Your Service (Arabic Speaking)

POSITION PURPOSE

Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.

Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public hotel events. Provides a paging service for hotel guests and employees. Process guest wake-up calls.

DUTIES AND RESPONSIBILITIES:

• Answers incoming calls.
• Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
• Places outgoing calls.
• Receives messages and deliver the same in timely and efficient manner.
• Logs all service requests, defects, incidents in GXP
• Provides information about hotel services to guests.
• Understand the telephone operator board or PBX switchboard operations.
• Knows what action to take when an emergency call is required.
• Monitors automated systems including CCTV when engineering and maintenance department is closed.
• Ensure room service orders are taken efficiently and accurately to be delivered as requested on time.
• Assists in reporting telephone equipment or service complaints and problems.
• Trains or assists with training new telephone operators in performance of job duties.
• To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
• Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
• Must be polite and courteous while answering the phone.
• Keep records of calls placed and received by all departments and recording the call charges.
• Update all necessary information on the PMS /Opera.
• Upload all registered guests in house in CID (Criminal Investigation Department) system.

MINIMUM KNOWLEDGE/EXPERIENCE/TRAINING/QUALIFICATIONS

Qualifications: High school diploma or higher

Specialized Knowledge: Hotel Property Management System (Opera)/ Starguest and MS
Office

Experience: At least 2 years working experience in a position
relevant to the Front Office procedures from 5* hotels
and resorts. Experience in working in remote locations is
a strong asset.

Individual Experience: The candidates should have one or more of the following
abilities/experiences/traits.
1. Fluency in English plus one additional language.
2. Energetic and takes initiative. Is pro-active and persistent in

Pursuing and completing tasks. Strives to exceed expectations and goals.