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ATM Service Engineer
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- Proactively monitor ATM network performance, identifying and resolving hardware and software issues to minimize downtime and ensure optimal functionality.
- Conduct regular preventative maintenance, including software updates, hardware diagnostics, and security patching, to maximize ATM lifespan and security.
- Manage and maintain ATM software, including configuration, deployment, and troubleshooting, ensuring compatibility and seamless operation.
- Provide remote and on-site technical support for ATM-related incidents, collaborating with vendors and internal teams to resolve complex problems efficiently.
- Oversee ATM security protocols, including physical security, network security, and data encryption, to safeguard sensitive financial transactions.
- Analyze ATM performance data, identifying trends and opportunities for improvement, and implementing solutions to enhance efficiency and customer experience.
- Manage ATM inventory, including spare parts, consumables, and software licenses, ensuring sufficient stock levels to support ATM operations.
- Develop and maintain comprehensive documentation, including troubleshooting guides, standard operating procedures, and incident reports, for ATM support.
- Stay up-to-date with the latest ATM technologies, security threats, and industry best practices, continuously improving ATM support capabilities.
- Collaborate with cross-functional teams, including IT, security, and operations, to implement new ATM features, upgrades, and security enhancements.
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