ATM Service Engineer

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Proactively monitor ATM network performance, identifying and resolving hardware and software issues to minimize downtime and ensure optimal functionality.
Conduct regular preventative maintenance, including software updates, hardware diagnostics, and security patching, to maximize ATM lifespan and security.
Manage and maintain ATM software, including configuration, deployment, and troubleshooting, ensuring compatibility and seamless operation.
Provide remote and on-site technical support for ATM-related incidents, collaborating with vendors and internal teams to resolve complex problems efficiently.
Oversee ATM security protocols, including physical security, network security, and data encryption, to safeguard sensitive financial transactions.
Analyze ATM performance data, identifying trends and opportunities for improvement, and implementing solutions to enhance efficiency and customer experience.
Manage ATM inventory, including spare parts, consumables, and software licenses, ensuring sufficient stock levels to support ATM operations.
Develop and maintain comprehensive documentation, including troubleshooting guides, standard operating procedures, and incident reports, for ATM support.
Stay up-to-date with the latest ATM technologies, security threats, and industry best practices, continuously improving ATM support capabilities.
Collaborate with cross-functional teams, including IT, security, and operations, to implement new ATM features, upgrades, and security enhancements.

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