Senior Manager, Customer Solutions Engineering, gTech Ads

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Our Customer Solutions Engineering (CSE) team work as a critical technical partner for our sales teams where our coding abilities, communication skills, passion for AI and big data, Cloud knowledge and business acumen are leveraged to develop answers to questions most don’t even know to ask.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Lead a team of individuals. Set and communicate individual and team priorities that support organizational goals. Meet regularly with individuals to discuss performance and development, and provide feedback and coaching.
• Design and implement solutions that meet client needs and are compliant with data and legal policies.
• Understand the nuances of clients within the industry and develop subject matter expertise in trending spaces.
• Work closely with Google's largest advertising clients, understand their challenges and provide consultancy and solutions like cloud projects design, software packages, big-data analysis and AI/ML applications to achieve their business goals.
• Manage team resources to maximize Return on Investment (ROI).