ATM Service Engineer North Lakhimpur Assam

ATM Service Engineer – Key Responsibilities

• Installation & Setup
• Install, configure, and commission ATMs and related equipment at client sites.
• Ensure proper network connectivity and integration with banking systems.
• Maintenance & Repairs
• Perform routine preventive maintenance of ATMs.
• Diagnose and troubleshoot hardware and software issues.
• Repair or replace faulty parts (cash dispenser, card reader, printer, sensors, etc.).
• Cash Management Support
• Coordinate with banks/vendors for cash loading/unloading.
• Verify machine cash levels and balance as per requirements.
• Software & Network Support
• Upgrade ATM software/firmware when required.
• Resolve connectivity issues with switches, servers, or banks’ systems.
• Customer & Client Handling
• Provide on-site technical support and resolve customer complaints.
• Maintain good communication with banks, vendors, and third-party service providers.
• Monitoring & Reporting
• Maintain service logs, fault reports, and repair history.
• Update ticketing systems (CRM) with status of calls and resolutions.
• Safety & Compliance
• Ensure machines are secure, comply with RBI/bank guidelines.
• Follow EHS (Environment, Health & Safety) protocols while handling equipment.
• Travel & On-Call Support
• Travel frequently to different ATM sites as per assignments.
• Be available for emergency breakdown calls, including weekends/holidays if required.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Willingness to travel:

• 100% (Preferred)

Work Location: In person