Audience Acquisition & Events - Senior Operations Manager

We are seeking a dynamic Senior Operations Manager to lead audience acquisition and end-to-end management of multiple online and offline events & campaigns.

This is a senior role requiring strong operational leadership, strategic vision, and proven expertise in driving attendance growth, managing complex event operations, and building long-term client and partner engagement.

Job Responsibilities:

Audience Acquisition & Event Marketing

• Develop and execute audience acquisition strategies for online & offline events, conferences, and campaigns across industries.
• Leverage multi-channel outreach (email/SMS campaigns, social media, tele-calling, affiliates, and database marketing) to maximize attendance and engagement.
• Build and maintain high-quality B2B databases, ensuring accurate targeting and segmentation for campaigns.
• Drive consistent audience growth, with measurable improvement in attendee conversion and retention.

Event & Campaign Operations

• Lead end-to-end execution of multiple events simultaneously, from planning to delivery.
• Collaborate with business teams, vendors, and partners to ensure smooth event operations and logistics.
• Oversee budget planning, cost optimization, and vendor negotiations to maximize ROI.
• Implement data-driven strategies to track and measure event success (ROI, conversion, customer engagement).

Stakeholder & Client Management

• Manage senior client relationships, ensuring impeccable service delivery and resolution of escalations.
• Partner with sponsors, partners, and CXO-level executives to build strategic alliances and long-term engagement.
• Align with internal cross-functional teams (sales, marketing, creative, tech) to ensure project objectives are met.

Leadership & Team Development

• Lead and mentor a high-performing team of managers, analysts, and operations professionals.
• Define KRAs, monitor performance, and ensure structured training and skill development.
• Foster a collaborative and high-performance culture, ensuring employee growth and retention.

Qualifications & Skills

• 12+ years of experience in audience acquisition, event operations, campaign management, and stakeholder engagement.
• Proven track record of driving audience acquisition for large-scale conferences, webinars, forums, or brand campaigns.
• Strong expertise in multi-channel marketing (email, SMS, social media, digital campaigns, affiliate marketing).
• Hands-on experience in P&L management, budget optimization, and ROI tracking.
• Exceptional leadership, team management, and stakeholder engagement skills.
• Strong analytical ability and comfort with CRM tools, data analytics, and reporting dashboards.
• Excellent communication, negotiation, and problem-solving abilities.
• MBA/PGDM preferred.

Why Join Us?

• Lead the audience acquisition and event operations strategy for large-scale, high-impact events.

• Opportunity to work with leading global brands and CXO-level stakeholders.

• High-visibility role with end-to-end ownership across strategy, execution, and P&L.

• Be part of a fast-paced, dynamic environment that values innovation and execution excellence.