Audio Visual Technician 2

Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $22.13 per hour, depending on qualifications, experience, department budgets, and industry data.

Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

POSITION OBJECTIVE

Under limited supervision, perform the daily delivery, setup, pickup and operation of university owned and rented audio-visual equipment both to on- and off-campus locations with a primary focus on the Case Western Reserve University Health Education Campus and School of Medicine. Provide operational, technical and pedagogical support for the divisions other operations including enhanced classrooms and meeting rooms, video conferencing, lecture capture, streaming media production, general video production and various information technology related tasks primarily at the Health Education Campus and School of Medicine. Provide AV and IT support at university events. Assist in the creation and maintenance of various electronic databases to establish accurate tracking of inventory and daily delivery/pick up schedules.

ESSENTIAL FUNCTIONS

• Perform the daily delivery, setup and pick up of audio-visual equipment to a variety of locations both on and off campus for roster classes as well as university special events. Perform intermediate-level service functions as needed to maintain full operational status of contract and classroom technology. This includes evaluation of issues escalated from remote support personnel, replacing audiovisual equipment, conducting signal flow analysis, testing cables, testing audiovisual systems, documenting system changes, repairing classroom technology hardware. Apply configuration updates and control file updates to audiovisual systems. (30%)
• Ensure that equipment and cabling permanently installed in classrooms, meeting rooms, auditoriums, lecture halls, ballrooms, multimedia classrooms and multimedia centers distributed across the campus has been properly installed and is in proper operating condition, (including equipment setup, installation and testing, routine and emergency maintenance). Document technical troubleshooting procedures and resolutions for support issues using the incident management tool. (20%)
• Inspect all returning equipment for damage or missing items. Clean, repair or replace these items as necessary. Regularly perform equipment inventory related tasks. Perform routine inspection of audiovisual system operation for controlled and non-controlled audiovisual and advanced VTC systems. Monitor audiovisual and IT systems using remote management and monitoring tools. (20%)
• Provide advanced and customized training and operational support for faculty, staff and students in the use of equipment installed in classrooms, meeting rooms, auditoriums, lecture halls, ballrooms, multimedia classrooms and multimedia centers distributed across the campus. (10%)
• Assure that the daily delivery and pick up log used for scheduling and inventory tracking is properly maintained and that all pertinent information is properly entered. (10%)

NONESSENTIAL FUNCITONS

• Meet with members of the university faculty, staff, meeting planners and students to discuss and coordinate upcoming needs for conferences, meetings or other special events which will be held either on or off campus. (4%)
• Perform installation duties during audiovisual upgrade projects. This includes installing and decommissioning equipment and components. (3%)
• Serve as AV subject matter expert. (2%)
• Perform other duties as assigned (1%)

CONTACTS

Department: Regular contact with [U]Tech staff regarding daily operations, assignments, operational issues. Daily contact with supervisors regarding project status, daily operations, operational and audio-visual services issues, advise supervisors(s) of existing problems or situations which affect (or could affect) the daily operations of the MediaVision team. Daily contact with other IT staff regarding project assignments, providing and obtaining technical assistance, service coordination. Occasional contact with the Senior Director of MediaVision regarding audio-visual services assignments. Infrequent contact with the Chief Information Officer for [U]Tech regarding special audio-visual services assignments.

University: Frequent contact with university administration, faculty, and staff to discuss and coordinate upcoming needs for audio-visual services.

External: Contact with off-campus organizations that wish to use MediaVision equipment or facilities while on the university campus. Contact technical contacts, clients, and service providers to coordinate satellite downlinks, videoconferences, and other distance learning events. Contact with external contractors providing supplemental or outsourced services. Contact with external clients on matters regarding audio visual services department projects. Contact with peer professional organizations that support information technology and communications.

Students: Regular contact with student employees to provide supervision. Occasional contact with students and student groups in the delivery of services that support various student activities or special events.

SUPERVISORY RESPONSIBILITIES

No direct supervision. May supervise student employees.

QUALIFICATIONS

Experience: 2 to 5 years of experience.

Education/Licensing: High school required. Valid Ohio driver's license required with a good driving record.

REQUIRED SKILLS

• Strong working knowledge of media communications theory, including video, audio and projection standards, practices, protocols and procedures.
• Strong working knowledge of installing and operating audio, video, projection and data projection equipment.
• Ability to interface portable computer systems with modern audio-visual equipment.
• Ability to calmly and confidently provide instruction and training to a wide variety of clients.
• Ability to interact with colleagues, supervisors, and customers face to face.
• Ability to meet consistent attendance.
• Excellent communication skills. Communicating effectively in writing as appropriate for the needs of the audience. Talking to others to convey information effectively. Ability to actively listen and be responsive to verbal and non-verbal clues.
• Ability to develop networks and use them to strengthen internal and external support. Ability to identify opportunities and take action to build strategic relationships between University Technology and other university areas, teams, departments, etc., to help achieve business goals.
• Ability to respond to difficult, stressful or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintain good working relationships among internal and external customers. The ability to recognize awkward or potentially embarrassing situations that sometimes arise. Always aware of tone and careful choice of words, while at the same time ensuring that the intended message is clear, polite and readily understood.
• Ability to look at situations from multiple perspectives, break problems into component parts, and look for underlying causes and think through the consequences of different courses of action.
• Ability to optimize the use of time and resources to achieve the desired results; effectively plan and organize work to minimize crises; prioritize appropriately.
• Ability to identify various types of problems, as well as opportunities for increased efficiency and improvement, along with the creation of workable solutions. Requires the identification and analysis of problems, evaluation of alternatives, and provision of solutions.
• Ability to develop in-depth understanding of client needs to be more helpful. The ability to consider how different audiences are likely to respond and choose the best method of communicating the message to each audience.
• Consistently models high standards of honesty, integrity, trust, openness and respect for the individual.
• Ability to recognize the importance of certain tasks and responsibilities and the ability to prioritize to ensure that deadlines are met.
• Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
• Willingness to learn and work with artificial intelligence (AI) tools and technologies.

WORKING CONDITIONS

Higher than normal working pressure due to tight deadlines and interaction with all levels of administration, faculty, staff, parents, students, and contractors. There are periods of high stress situations such as meeting project deadlines, the audio-visual services of special events and at the beginning of and end of the academic year. The employee may be required to attend university events, meetings/functions outside normal working hours including weekends. Overtime may be required. The employee will be required to carry a cell phone during and after normal work hours. As a function of their normal job responsibilities, personnel are required to operate service vehicles. The employee will be required to perform a high degree of physical ability and agility. Job tasks involve carrying tools and equipment while climbing ladders, maneuvering through tunnels, attics, catwalks and other physically hard to reach locations. Due to the nature of the position, employees are exposed to any number of physical injuries, which can result from lifting heavy equipment, working on ladders and in high places, working with power tools, working with high power electrical equipment, etc. Standing through the completion of a special event operator jobs is often required. The employee may be exposed to animals, bloodborne pathogens, chemicals, and radioactive materials. The employee will need to be able to lift up to 49 lbs., balance, bend/stoop. This position requires driving university and/or personal vehicle. The employee will be active in all areas of the campus regardless of time of day or weather conditions. This position has access to all university buildings, 24 hours a day, 7 days a week, including restricted areas such as the service desk, the university computing center, all electrical and telco rooms, and all SER rooms.

Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.

Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.

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