Auditor, Quality Assurance

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The Construction QA Auditor will assist the QA Audit Manager with contractor Project-specific Quality Plan Reviews, perform Construction Quality Audits assessing contractors’ implementation of approved plans and participate in the development of the standard operating procedures (SOPs) for quality processes including Contractor Performance Evaluation Reports (CPERs).

Duties & Responsibilities

• Perform formal Construction Quality Audits of external MBTA Engineering and Capital Delivery (ECD) contractors to ensure that approved project-specific quality plans are properly implemented.
• Perform audits in conformance with the Federal Transit Administration (FTA) Quality Management System (QMS) Guidelines and MBTA policies and procedures.
• Prepare and review all audit process documents, including audit plan and audit report.
• Track audit results for multiple audits until closure.
• Review contractor Project-specific Quality Plans to verify contractor conformance with MBTA and FTA requirements.
• Perform internal QA Audits on MBTA entities to verify conformance to MBTA policies and procedures.
• Prepare monthly and other performance reports using data generated by the MBTA’s PMIS, Trimble Unity Construct, and other sources.
• Develop and maintain QA files using the MBTA PMIS Trimble Unity Construct, and other document retention systems.
• Manage administrative tasks and schedules to meet deadlines and work autonomously when required.
• Understand and apply job practices, standards, processes, and concepts, and complete assigned tasks on time and meet technical requirements.
• Partner effectively with other MBTA departments to develop and maintain quality procedures.
• Serve on committees as needed to assist with the development and maintenance of Quality procedures and manuals.

Minimum Requirements & Qualifications

• A Bachelor’s degree from an accredited institution in a related field.
• Two (2) years of experience in quality assurance or auditing roles for construction projects (preferred in the public transportation sector), experience with QA/QC for engineering projects, and/or in working with engineering documentation and technical review and writing.
• Strong written and interpersonal skills; effective organization, analytical, and multi-tasking abilities.
• The ability to use the MS-Office suite of applications as well as Database applications.
• The ability to address large groups as well as the ability to handle potentially sensitive situations with construction contractors and engineering consultants.
• Effectively communicate with customers, employees, contractors and vendors.
• Possess excellent customer service, conflict resolution, time management, communication, presentation and speaking skills.
• Ability to work effectively with a diverse workforce.

Substitutions Include

• A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
• An associate’s degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
• A master’s degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience

Preferred Experience and Skills

• Experience working on major transit and rail projects.
• Degree concentration in Engineering, Construction Management, Architecture, or a related field.
• Formal training and/or certification, such as American Society of Quality (ASQ)’s Certified Quality Auditor (CQA)
• Formal training/certification in QA/QC (NTI, NETTCP, Six Sigma).
• Familiarity with Industry standard Project Management Information Systems, such as Trimble Unity Construct.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Disclaimers and Definitions: