Automation Engineer

Overview

We are seeking a proactive and skilled Automation Engineer to join our dedicated Process Automation Scrum Team. This role is in support of our efficiency strategy, focused on eliminating manual work across the organization through the strategic use of automation tools. The successful candidate will be a hands-on technical expert, transforming business and operational processes into scalable, reliable automated workflows that support our internal employees and clients.

Key Responsibilities

Automation Development & Implementation

• Process Automation Design: Design, develop, and implement end-to-end automation solutions using the team's core tools: PIA, various scripting languages (e.g., Python, PowerShell), and Microsoft Power Automate
• Operational Automation: Focus on high-impact operational areas, specifically automating NOC (Network Operations Center) and SOC (Security Operations Center) notification, triage, and resolution processes to speed up service delivery and incident response
• Business Automation: Develop automated workflows for key business functions including billing reconciliation and invoicing, procurement request management, and contract lifecycle processes
• Code Quality & Standards: Write clean, well-documented, and efficient automation scripts and flows. Ensure all solutions adhere to company security standards, governance policies, and high availability requirements
  
  

Team Collaboration & Scrum

• Scrum Participation: Actively participate in all Scrum ceremonies (e.g., daily stand-ups, sprint planning, backlog refinement, retrospectives) as a dedicated member of the automation team
• Stakeholder Engagement: Collaborate closely with process owners and subject matter experts (SMEs) from IT Operations, Finance, Security, and other departments to gather requirements, map existing manual processes, and validate implemented automation solutions
• Process Intelligence (PIA): Utilize PIA insights and data to prioritize automation opportunities, define project scope, and measure the realized business value (e.g., time saved, error reduction) post-implementation
  
  

Tool Management & Maintenance

• Tool Expertise: Serve as a technical expert on the core automation platforms (PIA, Power Automate), staying current with new features, integration capabilities, and best practices
• Maintenance & Support: Monitor, maintain, and troubleshoot existing automation workflows and scripts. Own the technical debt reduction and continuous improvement of deployed solutions
• Reusable Components: Develop and maintain a library of reusable automation components, templates, and functions to accelerate future development efforts
  
  

Additional Responsibilities:

• Stand-up and Scrum Ceremony attendance
• Consult with Automation Scrum Master on scrum improvements
• Collaborate with other scrum team members to achieve sprint objectives
  
  

Performance Deliverables:

• Internal: 25-35% reduction in manual processes
• Automation contributing 1% to margin improvement within 12 months
• Reputation: Recognized as a industry leader in automation
  
  

Requirements

• 5+ years of experience in a Automation Engineering role, ideally within an MSP, IT services, or consulting
• Strong understanding of IT operations, MSP process
• Understanding of Business Process Design creation