Automotive Call Center Agent (Female – Arabic & English)

Automotive Call Center Agent (Female – Arabic & English)
Company: CARPI AUTO
Location: United Arab Emirates

About Us:
CARPI AUTO is a premium auto care center in the UAE, specializing in high-end vehicle protection, detailing, and refinishing services. We are committed to delivering exceptional customer experience and top-quality automotive services, especially for luxury and premium vehicles.

Job Summary:
We are looking for a professional and customer-focused Female Call Center Agent to handle inbound and outbound customer interactions. The ideal candidate will be responsible for managing customer inquiries, booking appointments, promoting services, and ensuring a seamless customer experience.

Key Responsibilities:

• Handle inbound and outbound calls in a professional and courteous manner
• Respond to customer inquiries via phone, WhatsApp, and other communication channels
• Schedule and confirm service appointments accurately
• Provide clear information about services, pricing, and promotions
• Follow up with customers for appointments, feedback, and service reminders
• Handle customer complaints and escalate issues when necessary
• Maintain accurate customer records in CRM/ERP systems
• Coordinate with workshop, reception, and sales teams for smooth operations
• Promote additional services such as detailing, PPF, tinting, and coatings
• Ensure high levels of customer satisfaction and service quality
• Meet daily call targets and follow communication guidelines

Qualifications:

• High school diploma or equivalent
• Additional certification in customer service or administration is an advantage

Experience:

• Minimum 1–3 years of experience in a call center or customer service role
• Experience in automotive industry is an advantage
• Experience in handling high-end or premium customers is preferred

Skills & Competencies:

• Fluent in Arabic and English (spoken and written)
• Excellent communication and interpersonal skills
• Strong customer service and problem-solving abilities
• Ability to handle customer complaints professionally
• Good organizational and multitasking skills
• Basic computer skills (CRM/ERP systems, Microsoft Office)
• Sales-oriented mindset with upselling ability
• Professional attitude and presentable personality

How to Apply:
If you are passionate about customer service and want to grow in a premium automotive environment, apply now and join CARPI AUTO.

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• UAE: 2 years (Preferred)

Language:

• Arabic and English (Preferred)

Work Location: In person