Automotive Service Advisor

We are looking for an Aftersales Automotive Advisor to join our team

Duties

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with dispatcher, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.

Requirements

• Minimum 2 years of experience in a Service Advisor or customer-facing automotive role.
• Strong communication and interpersonal skills; fluency in English required (Arabic is a plus).
• Proficient in multitasking, coordination, and time management.
• Knowledge of automotive brands, service processes, and basic technical terminology.
• Familiarity with CRM tools or automotive service software is a plus.
• Customer-centric, sales-oriented, and proactive in problem-solving.

Job Type: Full-time

Pay: AED4,000.00 - AED6,000.00 per month

Experience:

• Automotive: 2 years (Required)

Language:

• Arabic (Preferred)