Automotive Service Advisor

Key Responsibilities:

Customer Interaction:

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  Serve as the primary point of contact for customers, addressing concerns and providing detailed explanations of services and costs.

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  Maintain clear and proactive communication throughout the service process.

Service Coordination:

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  Schedule and manage service appointments, ensuring efficient workflow and timely vehicle repairs.

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  Coordinate with service technicians to ensure accurate diagnostics and repair works.

Sales and Upselling:

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  Promote and explain additional services, products, and maintenance plans.

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  Identify opportunities to upsell services based on vehicle condition and customer needs.

Documentation and Records:

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  Prepare detailed service orders, including labor, parts, and other charges.

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  Maintain accurate records of customer interactions, service recommendations, and completed work.

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  Ensure all documentation is completed accurately and promptly.

Customer Satisfaction:

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  Handle customer complaints and resolve issues promptly.

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  Follow up with customers post-service to ensure satisfaction and address any concerns.

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  Foster long-term customer relationships and encourage repeat business.

Requirements

Skills and Qualifications:

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  Minimum of 2 years of experience as a service advisor in a reputed, multi-brand automotive organization within the GCC.

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  High school diploma or equivalent, additional certification in automotive technology or customer service is a plus.

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  Proficiency with computer systems and software used in automotive service management.

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  Valid driver's license.

What we are looking for:

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  Strong automotive knowledge background, including automotive systems and repair procedures.

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  Ability to explain complex technical information in an understandable manner.

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  Strong organizational skills and attention to detail.

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  Ability to work in a fast-paced and dynamic environment.