Automotive Spare Parts Salesman (Dubai)

Role Summary

We’re hiring an experienced Automotive Spare Parts Salesman to grow counter, retail, and B2B trade sales across the UAE. You’ll handle enquiries end-to-end—identification, pricing, quoting, order processing, and after-sales while coordinating tightly with Procurement, Warehouse, and Accounts to deliver a fast, accurate, and reliable customer experience.

Key Responsibilities

• Sales & Customer Service
• Respond to walk-in, phone, WhatsApp, email, and marketplace enquiries; convert to orders.
• Identify parts using EPCs, catalogues, OE cross-references, and VIN/Chassis decoding.
• Prepare quotations with availability, price, brand options, and delivery lead times.
• Upsell alternatives: OE, aftermarket, and economy lines; bundle related parts.
• Manage order confirmations, pick-lists, delivery orders/invoices, and coordinate same-day dispatch.
• Product & Sourcing
• Cross-reference OE/OEM/aftermarket part numbers; verify supersessions.
• Liaise with suppliers for urgent sourcing, backorders, and special imports.
• Provide technical guidance on fitment, common failures, and model variations.
• Process & Systems
• Maintain CRM with accurate customer profiles, notes, and follow-ups.
• Log every quotation and outcome; convert quotes to orders.
• Adhere to internal SOPs for pricing, discount approvals, returns/RMA, and warranty.
• Ensure VAT-compliant invoicing and complete documentation.
• Inventory & Logistics
• Check stock levels, request replenishment, and flag slow/obsolete movers.
• Coordinate with Warehouse for picking, packing, and courier handover.
• Track shipments; keep customers informed on ETAs and delays.
• Credit & Collections (with Accounts)
• Follow approved credit limits; obtain LPOs as needed.
• Support on-time collections and POD closure.

Required Experience & Skills

• 3+ years spare parts sales in the UAE/GCC (passenger, 4×4, or light commercial; European/Japanese/Korean lines ideal).
• Strong parts identification skills: EPCs, VIN decoding, OE–aftermarket cross-refs.
• Proficient with DMS/ERP/CRM (SAP, Oracle)
• Excellent English; Arabic/Hindi/Urdu/Malayalam an advantage.
• Solid understanding of UAE VAT basics on invoices/credit notes.
• Valid UAE driver’s license preferred.

Qualifications

• Diploma/Technical certificate in Automotive or related field preferred.

Personal Attributes

• Fast, accurate, and detail-oriented; thrives in high-volume environments.
• Commercial mindset: margin focus, disciplined discounting, value-based selling.
• Clear communicator (written & verbal); strong follow-through and accountability.
• Team player who collaborates with Warehouse, Procurement, and Accounts.

Compensation & Hours

• Competitive salary + sales incentive/commission (based on revenue & margin).
• Standard UAE working hours; occasional Saturdays as per rota.
• Visa, medical insurance, annual leave, and other benefits as per UAE Labour Law.

Job Type: Full-time