Availability & Capacity Manager (ITIL) for Qatar

We are looking for Availability & Capacity Manager (ITIL processes) for Qatar location.

Onsite role

If you are available, please send your cv immediately.

Key Responsibilities

• Availability Management
• Ensure IT services meet agreed availability targets and remain reliable for end users.
• Monitor system uptime, performance, and resilience across applications and infrastructure.
• Implement proactive measures to minimize downtime and service disruptions.
• Capacity Management
• Forecast demand and plan IT resources to meet business growth and user requirements.
• Conduct capacity planning for applications, servers, storage, and networks.
• Ensure scalability and performance optimization across environments.
• Business Alignment
• Translate user and business requirements into technical solutions.
• Collaborate with Service Managers to ensure smooth delivery service.
• Support Change and Release Management by validating environmental readiness.
• Risk & Compliance
• Ensure environments comply with security, regulatory, and operational standards.
• Identify risks related to capacity or availability and propose mitigation strategies.
• Continuous Improvement
• Provide regular reports on availability and capacity metrics.
• Recommend improvements to enhance stability, efficiency, and user satisfaction.

Required Skills & Competencies

Strong knowledge of ITIL processes (Availability, Capacity, Change, Release Management).

• Deep understanding of IT infrastructure, applications, and environment dependencies.
• Ability to translate business needs into technical requirements.
• Excellent analytical, problem-solving, and coordination skills.
• Familiarity with monitoring and performance management tools.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• ITIL Foundation certification (intermediate ITIL modules preferred).

10+ years of experience in environment, infrastructure, or application management

Job Type: Full-time

Pay: QAR20,000.00 - QAR23,000.00 per month

Work Location: Remote