Awards Services Specialist Intern

Position Description:

The Award Services AI Specialist Internship is an exciting opportunity to gain hands-on experience supporting award program storefronts and engagement solutions for leading clients. This role is ideal for someone who is organized, detail oriented, a quick learner and eager to collaborate. A focus will be utilizing AI knowledge and experience to build new department AI agents and AI-assisted process improvements. The role will document and share AI-assisted enhancements with the department. This internship offers hands-on experience supporting live client programs while exploring practical applications of AI in operational environments.

• Support award program storefront administration, including content updates and basic configuration tasks.
• Assist with participant engagement initiatives, invoicing support and award fulfillment activities.
• Use data and AI enabled tools to enhance operations, reporting, analysis and issue resolution.
• Follow established Award Services best practices, processes, and quality standards.
• Collaborate with program teams to support timely, accurate and high quality program execution.

Position Requirements:

• Entering your senior year or recently graduated, majoring in Marketing, Management, Communications, Business, or a related field with a strong interest and proficiency in AI and automation tools.
• Demonstrate strong communication skills and effective task management.
• Strong attention to detail, with the ability to manage multiple projects simultaneously in an organized manner.
• Proactive mindset with the ability to think and act independently.
• Excellent writing, grammatical, and proofreading skills.
• Complete defined tasks and projects within assigned timelines while adapting to changing priorities.