B2B Ticketing Specialist

This is a 12 months contract:

Assist with the management of the Ticketing Systems and supervision of the Ticketing operation; work with the Ticketing Unit Head in liaising with colleagues in all Museum departments to ensure that products, offers and events are set up according to business needs, have achieved the correct authorization and are set up and tested on time; ensure staff are trained to use the Ticketing System for their relevant function and support their ongoing needs.

Responsibilities :

• Supervise the operational aspects of the Museum on-site Ticketing Operation, including oversight of ticket sales and information provision, to ensure quick and efficient entry into the museum and the highest standards of welcome for visitors.
• Assist the Ticketing Unit Head and other Museum functions to ensure ticketing products, offers and B2B ticketing operations are working effectively and in line with regulations and agreed policies/procedures.
• Work closely with the Visitor Services Section and Unit Heads and Supervisors to continually monitor and improve the effectiveness of the operation and performance of the third-party outsourced staffing provider.
• Administer the response to ticketing related complaints and queries that have been escalated to management level.
• Review ticketing and the visitor-counting system reports to monitor periods of high/low visitor footfall.
• Supervise the ticket sales and information provision when required.
• Support the development and oversee the implementation of Ticketing standard operating procedures to ensure these are managed and developed effectively.
• Deliver and present reports and analysis as required by the business.
• Cash reconcilitation, reporting and money transfer procedures.
• All other duties in line with the role as requested by the Visitor Services Section Head and Ticketing Unit Head.

Key requirement :

• Minimum of 2 to 4 years of experience in a Ticketing role
• Experience of managing/supervising out-sourced service providers.
• Strong organization skills.
• Fluent English