Back Office VAS Engineer

Join our Team

About this opportunity:

BO VAS engineer is part of MS team who will manage and operate VAS (Value Added Services) network through performing all 2nd level operations activities.

What you will do:

• 
  Familiar with USSD Menus Development with proven experience
• Excellent knowledge of VAS platforms planning, configuration like SMSC/USSD, MMSC, Missed Call Alert, Voice Mail & SDP, Automatic device configuration, Antispam.
• Familiar with signaling protocols: SS7, SIP, SMPP, Diameter, SOAP , HTTP.
• Responsible for project support integration & new nodes’ acceptance.
• Providing technical solutions regarding hardware and configuration problems in agreed time frame.
• Ensuring fast response, accurate actions, and decisions during crisis.
• Handling CSRs with customer support team E2E.
• Ensuring reliable accurate solutions provided by support.
• Responsible for verifying new solutions from post-planning team.
• Reviewing new projects’ documentations (HLD, LLD ATP,…).
• Verifying test cases and ensuring the applicability according to the network current setup scenarios.
• Migrating new services and nodes to live network while avoiding incidents or major issues.
• Leading major cases troubleshooting with other domains (ex. IMS).
• Periodic auditing on license-controlled nodes to raise flag in case of traffic profile changes.

The skills you bring:

• 
  Graduated from Communication Engineering.
• 3-5 years of experience in the VAS field.
• Excellent knowledge of 2G/3G/LTE/IMS/EPC network architecture.
• Good command of English (writing & speaking).
• Experience in using Microsoft tools (Excel, Word & Outlook).
• Be able to work morning and noon shifts in addition to night activities.
• Work under pressure/Motivated/Team player/Good communication skills/Accountable/Understand customer needs /Change agent/Winning spirit.
• Military service is postponed or exempted.
• Familiar with Operating systems administration and DB basic administration (Linux & MySQL).
• Any programming language is a plus, preferably Python.
• Create necessary scripts for monitoring or reporting on any VAS node.
• Basic knowledge with web development full stack.
• Good experience in shell scripting, DB administration