Banquet Captain

Location: Hotel Roanoke & Conference Center
Department: Banquets / Events
Schedule: Full-Time
Availability Requirement: Open availability including days, evenings, weekends, and holidays

Position Summary

We are seeking an experienced and service-driven Full-Time Banquet Captain to lead and execute exceptional banquet and special event service. The Banquet Captain plays a critical leadership role on the event floor, ensuring seamless service execution, team coordination, and an outstanding guest experience from setup through breakdown.

This position is ideal for a hospitality professional who thrives in a fast-paced, event-driven environment, leads by example, and is passionate about delivering world-class service.

Availability Requirements

This is a full-time position requiring open availability, including:

• Days and evenings
• Weekends
• Holidays

Schedules will vary based on business and event needs.

Key Responsibilities

• Lead, supervise, and support banquet servers during events to ensure service standards are met

• Serve as the primary on-site contact for assigned events, working closely with Banquet Managers and Event Services

• Conduct pre-shift meetings to review event details, service timing, menu items, and special requests

• Oversee banquet room setup and breakdown according to event orders and service standards

• Ensure proper table settings, décor placement, and room readiness prior to guest arrival

• Coordinate food and beverage service, including synchronized service when required

• Perform final quality checks on food and beverage items before service

• Monitor service flow, guest satisfaction, and timing throughout the event

• Address guest concerns promptly and professionally, escalating as needed

• Assist with food and beverage service as necessary during events

• Ensure compliance with food safety, sanitation, and alcohol service standards

• Maintain cleanliness and organization of banquet spaces and service areas

• Communicate effectively with culinary, stewarding, and event staff

• Maintain awareness of safety concerns and report hazards or incidents immediately

• Complete post-event responsibilities, including staff guidance and room reset

Qualifications

• 3–5 years of banquet or food & beverage experience, with prior leadership or captain experience preferred

• Experience in a 4-star or 5-star hospitality environment strongly preferred

• Strong knowledge of banquet service styles, including plated, buffet, and synchronized service

• Solid understanding of wine, beer, cocktails, and spirits

• Proven ability to lead and motivate a service team

• Excellent communication, organizational, and problem-solving skills

• Ability to work under pressure in a fast-paced, event-focused environment

• Passion for delivering exceptional guest experiences

• Ability to stand for extended periods and lift up to [X] lbs

• Professional appearance and demeanor

What We Offer

• Full-time employment with consistent scheduling based on business needs

• Competitive pay and benefits package

• Opportunities for professional growth and advancement

• Collaborative, service-focused team environment

• The opportunity to work at a world-class hospitality property

• Health Benefits

• PTO & Holiday Pay

• Travel Benefits