Barista

The Barista is responsible for preparing and serving high-quality coffee, beverages, and light snacks while ensuring excellent customer service. This role requires knowledge of coffee brewing techniques, attention to detail, and the ability to work in a fast-paced environment. The Barista should maintain cleanliness, follow safety regulations, and contribute to a welcoming atmosphere for guests.

Key Responsibilities:

1. Beverage Preparation & Service:

• Prepare and serve a variety of coffee drinks, teas, and specialty beverages according to company recipes and customer preferences.
• Operate and maintain espresso machines, grinders, and brewing equipment efficiently.
• Follow proper techniques for grinding, brewing, steaming milk, and latte art.
• Customize drinks based on customer requests while ensuring consistency and quality.
• Suggest and upsell additional menu items, such as pastries or food pairings.

2. Customer Service & Experience:

• Greet customers warmly and take orders accurately.
• Engage with customers to recommend drinks based on their preferences.
• Handle customer inquiries and complaints professionally and efficiently.
• Ensure quick and efficient service, especially during peak hours.

3. Store Operations & Cleanliness:

• Maintain cleanliness and hygiene in the coffee preparation and service areas.
• Follow health and safety regulations for food handling, sanitation, and beverage preparation.
• Restock supplies, including coffee beans, milk, syrups, cups, and other essentials.
• Ensure all equipment is cleaned and maintained regularly.

4. Inventory & Cash Handling:

• Monitor stock levels and report shortages to management.
• Assist in receiving and storing deliveries properly.
• Handle cash, process payments, and operate the POS system accurately.

5. Teamwork & Collaboration:

• Work closely with the team to maintain a smooth workflow.
• Assist colleagues in preparing orders, cleaning, and restocking as needed.
• Follow company policies and guidelines to maintain service standards.

Qualifications & Skills:

• Previous experience as a Barista or in a similar role in a coffee shop, café, or restaurant.
• Strong knowledge of coffee types, brewing methods, and espresso-based drinks.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and multitask efficiently.
• Attention to detail and ability to maintain consistency in beverage preparation.
• Knowledge of food safety regulations and sanitation standards.
• Ability to stand for long hours and handle physically demanding tasks.

Work Conditions:

• Flexible working hours, including weekends and holidays.
• Standing for extended periods and working in a fast-paced environment.
• Handling hot beverages and operating coffee machines safely.