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Barista

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

JOB SUMMARY:

This job ensures service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase, and preparation.

HOW YOU WILL CREATE THE EXTRAORDINARY

Welcomes and connect with every customer to provide excellent customer service.
Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.
Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales.
Responds to customers’ needs and says thank you to every customer.
Maintains customer service area and equipment in a clean and appealing manner.
Demonstrates “just say yes” behavior when taking care of customer needs.
Prepares a variety of customer beverage orders such as espresso drinks and Coffee of the Day to Starbucks standards.
Follows store policies and procedures for operational flow at each station.
Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards and works as a store team player.
Presents oneself professionally and demonstrates clear communication by using Star Skills with all customer and partner interactions.
Follows standards for merchandising, stocking, rotating and storing all products.
Performs equipment maintenance in accordance with preventative maintenance checklist.
Follows cash handling and register policies
Follows inventory stocking and recording guidelines
Learns and demonstrates creating the Starbucks Experience.

WHAT YOU WILL NEED

High School graduate or equivalent preferred
Previous experience working in espresso or foodservice establishment preferred
Literate and fluent in English
Excellent communication and guest service skills
Good math and money handling skills
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
Ability to lift, carry and/or push objects weighing up to 50 lbs.
Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination
Ability to constantly walk and stand during shift
Mobility to move quickly and easily throughout the outlet area
Ability to hear and use visual inspection

ABOUT US

Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boast over 1300 slot and video poker machines and largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

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