Barista

Customer Service

• Greet every customer with genuine warmth, making each guest feel valued and appreciated.
• Take orders efficiently, offering menu recommendations, and answering detailed questions about beverages and food items.
• Resolve customer concerns and complaints with professionalism, patience, and focus on guest satisfaction.
• Engage customers in a friendly manner to foster loyalty and encourage repeat business through memorable service.

Beverage & Food Preparation

• Prepare espresso, coffee, chai, and specialty beverages to precise standards, ensuring consistency in taste and quality.
• Prepare operate espresso machines, grinders, brewers, and other cafe equipment, troubleshooting minor issues as needed.
• Follow correct techniques for milk steaming, texturing, flavoring, and artistic drink presentation, including latte art when appropriate.
• Prepare food items (if applicable) such as pastries, sandwiches, or baked goods, ensuring proper portioning, presentation, and adherence to safety guidelines.

Cash Handling & POS

• Accurately process customer orders using the POS system, ensuring correct pricing, item entry, and prompt service.
• Manage cash, credit, and digital payments securely, following all cash handling protocols and balancing the register at shift end.
• Adhere to store procedures for processing tips, handling refunds, issuing receipts, and documenting all transactions as required.

Cleanliness & Safety

• Maintain a clean, organized, and sanitary workstation at all times, meeting or exceeding health and safety standards.
• Wash dishes, wipe counters, sanitize surfaces, and restock supplies throughout each shift to ensure operational readiness.
• Strictly follow all food safety, sanitation, and health regulations to protect guests and staff.
• Regularly clean and maintain equipment, grinders, and espresso machines throughout the day, performing routine upkeep and reporting maintenance needs to the manager.

Stocking & Inventory Support

• Proactively restock cups, lids, syrups, coffee beans, dairy products, and retail merchandise to ensure availability during peak times.
• Rotate inventory using the First-In, First-Out (FIFO) method to ensure freshness and minimize waste.
• Monitor inventory levels and promptly alert the manager when stock items are low or when replenishment is needed.

Teamwork & Operations

• Communicate clearly and professionally with coworkers and supervisors, especially during high-volume periods, to coordinate workflow and maintain efficiency.
• Assist with comprehensive opening and closing procedures, following checklists to ensure the cafe is fully prepared for service or properly secured at the end of the day.
• Offer proactive support to fellow team members and contribute to a positive, collaborative, and efficient workflow.

Tools & Technology

• Cash register, POS, credit card processing machines
• Computers, tablets, printers, bar code reader, tagging gun
• Coffee Equipment

Benefits

• Health, Vision, Dental Insurance
• Discounted Gym Membership
• Ski Pass
• 401k Matching
• 20% of all businesses