Barista

Position Description
The Barista provides excellent customer service with prompt drink preparation and quality beverages and products in a clean and comfortable store environment.

Major Areas of Responsibility

• Preparation of all hot and cold beverages, such as coffee, espresso drinks, teas, iced tea, and cold brew coffee, including house-made coffee flavorings; must possess great attention to detail in order to follow recipes and procedures
• Oversee and execute the timely fulfillment of drink orders and ensure that other items (food, pastries, etc.) arrive to the customers
• Anticipate store environment by constantly evaluating environment and customers for cues
• Oversee and execute the overall cleanliness and orderly operation of coffee/bus station
• Follow all operational policies and procedures, including those for cash handling and security to ensure the safety of all staff members during each shift
• Follow health, safety and sanitation guidelines for all products

Job Tasks

• Drink preparation
• Brew coffee
• Brew iced tea and chai tea concentrates
• Make chocolate and caramel flavorings by hand
• Dial in espresso machine and espresso grind
• Pull espresso shots
• Steam milk
• Prepare complicated drink orders
• Serve prepared pastries such as muffins, scones, and cookies
• Communicate in a friendly and personable manner with clients
• Maintain clean and sanitized work area, utensils, and equipment
• Washing and sanitizing drip trays, pitchers, utensils, and small equipment
• Disassembling, cleaning, and reassembling various equipment parts
• Soaking espresso machine parts in a soap bath, including espresso baskets, blind baskets, and portafilters
• Back flushing the espresso machine during and after service hours
• Scrubbing the group heads
• Run drinks and foods out to tables
• Bus and clean tables
• Receive payments on the point of sales system
• Describe food and drink menu items and offerings to customers or suggest products that might appeal to them
• Order, receive, stock supplies or retail products
• Tidy and stock customer service stations with paper products or beverage preparation items
• Weigh, grind, or pack coffee beans for customers
• Wrap, label, box or date items for sale
• Operate retail equipment such a coffee brewer, grinders, and espresso machine
• Set up or restock product displays
• Maintain regular attendance and punctuality

Required Knowledge, Skills, and Abilities

• Ability to remain calm in a busy and high-stress service environment
• Excellent personal skills and customer relations
• Honesty and integrity, especially with regard to cash handling
• Ability to work as a team
• Ability to execute multiple orders at one time while maintaining consistency and high standards
• Food Handler’s Certification required, which can be obtained within the first 30 days of employment
• Experience working as a counter staff/cashier a plus
• Ability to communicate in and understand English

Physical Requirements

• Constant standing/walking
• Occasional stooping, kneeling or crawling
• Occasional pushing, pulling, lifting or carrying up to 40 lbs
• Occasional ascending or descending ladders, stairs, ramps
• Constant computer/POS Register and bar equipment usage
• Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine
• Constant reaching, turning, and performing precision work around POS station
• Constant receiving detailed information through oral communication
• Constant talking, expressing or exchanging ideas by means of the spoken word
• Frequent distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors
• Constant clarity of vision at near and/or far distances

Work Environment

• Loud busy work environment with temperature changes
• Frequent contact with hot plates, pots, pans and sharp equipment (knives) that may burn, scald, or cut if carried or used improperly

Schedule
Part time or full time work, must be available to work weekends and holidays