Barista Bot Experience Lead

Barista Bot Experience Lead – Pier 39 (San Francisco)

About Artly

Artly builds next-generation robotic barista systems that combine robotics, AI, and specialty coffee. Our Barista Bot serves customers in iconic, high-traffic locations—where speed, quality, and experience come together.

Role Overview

We are looking for a Barista Bot Experience Lead to own the daily, in-person experience at our Pier 39 location.

This is a highly visible, customer-facing role responsible for:

• Operating the Barista Bot
• Delivering a premium customer experience
• Managing high-volume customer flow
• Identifying and engaging potential business opportunities

This role blends:

• Customer experience and hospitality
• Robot operation and beverage service
• Store operations and flow management
• Light sales awareness and lead generation

This is not just a barista role—you own the experience from open to close.

Key Responsibilities

Customer Experience & Service

• Welcome and engage customers in a high-traffic tourist environment
• Guide customers through the robotic coffee experience
• Deliver clear, engaging explanations of the product
• Ensure fast, friendly, and memorable service

Robot Operation & Beverage Quality

• Operate the Barista Bot during daily service
• Monitor drink quality and consistency
• Perform basic troubleshooting, resets, and system checks
• Maintain cleanliness and safety standards

Store Operations

• Manage queue flow and customer throughput during peak hours
• Support opening and closing procedures
• Keep the workspace clean, organized, and efficient
• Ensure smooth day-to-day operations
• Strictly enforced no phone policy

Sales Awareness & Lead Generation

• Identify high-potential visitors (e.g., business owners, operators, partners)
• Engage in light discovery conversations and introduce Artly’s capabilities
• Capture and log leads (contact info, interest level, notes)
• Direct qualified leads to the sales team or schedule follow-ups
• Support occasional on-site demos for interested partners

Training & Support

• Assist in training new team members
• Support basic customer onboarding when needed
• Coordinate with internal teams for technical support

Feedback & Communication

• Gather customer feedback and common questions
• Share insights with operations, sales, and product teams
• Represent the Artly brand with professionalism and energy

Qualifications

Required

• Experience in hospitality, retail, or customer-facing roles
• Strong communication and interpersonal skills
• Comfortable working in fast-paced, high-volume environments
• Reliable, detail-oriented, and calm under pressure
• Comfortable learning and operating technical systems

Strong Plus

• Barista or coffee experience
• Experience in tourist destinations or high-traffic retail environments
• Interest in robotics, automation, or emerging technology
• Experience in sales, lead generation, or customer qualification
• Experience training others or onboarding customers

Compensation

• $22–$30/hour + performance bonuses
• Lead bonus for qualified opportunities
• Bonus for execllent customer experience
• Conversion bonus if a lead turns into a deal

Why Join Artly

• Work at one of the most iconic destinations in San Francisco
• Be part of the future of robotics + hospitality
• Gain exposure to both operations and business development
• Opportunity to grow into sales, operations, or leadership roles

Job Type

Full-time
Work Location: In person (Pier 39, San Francisco)

Job Types: Full-time, Part-time

Pay: $22.00 - $30.00 per hour

Expected hours: 40.0 per week

Work Location: In person